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Looking through the email logs I can see delivery problems emails from the service desk are being bounced by Mimecast and anti-spoofing rules. Emails are coming from eu-west-1.amazonses.com rather than from our in-house exchange server. Has anyone else had this and how did they safely get around this?
is it possible to add a reminder notification for a purchase payment date (note the purchase is in the contract)
I have a problem that I think might end up being a feature request. When you relate items in SWSD (doesn't matter if it's relating incidents, changes, problems, whatever), this activity does not update the updated_at field for either related item, nor does it generate any audit log. This is currently wreaking havoc for…
I am making a Powershell script to add hardware items from a spreadsheet to Solarwinds Service Desk Assets. In making my test script, I try to write a test item via POST request to the other_assets.json with the following script, but I receive a 422 error. Can you please help verify I am providing the correct input? —…
Ser Name of Item or Related Service Technical Specification and Standards 1 Product Network Monitoring System (NMS) 2 Type Centralized Web-based Monitoring Solution 3 Deployment Model On-Premises (VM/Physical Server) 4 Quantity 01 (One) 5 Architecture Distributed Monitoring (Supports Pollers in multiple locations) 6…
I am looking for a better text editor or an ability to link to an external editor like MS Word. We are finding that many of our pre-existing word documents do not come over well when added to solutions module. We are also finding that when we attempt take a resolution to an existing incident and save that to the solutions…
We have about 240,000 ticket in our ITSM system. How long do you think the down time will be converting to ESM? How long did it take for yall to convert?
I know, I know, it is coming, but when? Ideally I would like to make a custom field we call "asset number" and chack that against the Asset ID entry in Active Computers within Assets so that our end users stop just typing PC or Computer in that field. Being able to match the number they put in with a known asset would give…
How can I configure process automation to update the service catalog ticket title with the Requester's name? I tried using the {{requester_full_name}} variable, but the user never shows up in the title, it's just blank. Other custom fields work fine. Any ideas?
SSO works fine for desktops but we are rolling out mobiles, we have downloaded the app but we cannot get single sign on to work for our mobile devices. Microsoft throws the error. Is this because the mobile devices are outside the domain and therefore we are managing the reply URL and why is it referencing solarwinds.com…
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