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I have a service catalog item that creates a Task. In the Tasks area where it list the task to complete, the check complete button and edit assigned to button is there. Is there a way to add a custom Help box button there? Like a square with a ? mark? Where I can add a document or hyperlink to a help file. The task link…
Can someone share their HR Oboarding Template? My current template is missing.
Service Request ticket has process that it will create a change ticket based on change catalog. already created API but no success.
ESM, Service desk, creating custom field that "looks up" data in a SW Group? I have a group called Dept Managers and in that group I've added only those that are managers. I want to create a custom field that will look up or display the users in this list to pick from. I then want to add this custom field to the catalog…
Hello, I am sending a POST to the API incident with the following JSON curl --location 'https://api.samanage.com/incidents' \ --header 'X-Samanage-Authorization: Bearer API_TOKEN' \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --data-raw '{ "name": "[TEST] DNU - Ticket for testing…
New to Service Desk so forgive me if this is really obvious. Does Service Desk integrate with either Active Directory or Entra ID so that I can have it query those sources when filling out a form? Here is a simple example. ServiceDesk request to change the manager of an employee. During the ticket creation it would allow…
Hi, New to the Solarwinds ticketing system, but we are trying to build a process in one of our services that relies on some information from third party vendors. As part of this process, we would like the requestor to fill out a field such as "Email Address" and be able to use that custom field for "Email Address" when a…
We are noticing recently that service requests (we call them Forms internally) that are submitted by our users are being auto-resolved on submission, which then hides them from our queue as they are not pending assignment or new. These aren't complicated workflows either, our most common one is just for submitting a…
Hi Community, Is there anyone here who could give me some help with installing the Help/Servicedesk part in Solarwinds?
Hello! We seem to have a Service Catalog and Automation Rule that conflict and looking for advice on how to fix it for proper ticket routing. The form defaults to being assigned to our default group "IT-Service Desk" and the first step of the process is to set the State of the ticket to "Awaiting Input" for requestor's…
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