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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Recent Discussions

Acces right to resent Approval notification
Hello, I'm struggling with acces right. I would like people from a defined group to be able to "Resend" the notification to the Approver of a Purchase order using the "letter" icon : Ive tried to set the Permissions to manage Purchase Order but we do not see the letter. if anyone need which right has to be set ? Thanks
Custom Form field to get dropdown of all assets
Is there a field that will show a dropdown of all assets so one can be picked? Here is my scenario: We have 2 service desk providers: - IT service desk - Security Service desk I want to create a form that the helpdesk staff that use the IT service desk can fill in on the security service desk when a laptop is stolen or…
February 5 Webinar: Now is the Time to Migrate to SolarWinds Service Desk
Are you ready to modernize your IT service management? Join us Wednesday, February 5, for an exclusive webinar to explore SolarWinds Service Desk, a cloud-based ITSM solution designed to simplify operations, enhance security, and boost efficiency with AI-driven automation. Key Takeaways: * Learn how to streamline IT…
Creating a Service Request for loaner devices where it automatically updates the asset status?
Ideal scenario: User submits a request to borrow a laptop for an upcoming meeting. We have several laptops dedicated as loaners; these laptops are domain-joined and are auto-discovered by the SWSD agent. When user selects laptop for the loaner device, populate a field for only IT to see where we select from a dropdown of…
Require assignee to be set on resolution
We are running into an issue where our techs aren't assigning an incident to themselves. Is there a way to make assignee a required field?
Allow re-open of Resolved tickets but not Closed
I've been back and forth with Support about this so it's time to ask here. When we first setup our SWSD instance, over 2 years ago, we asked our representative how to set it up so that Resolved tickets would re-open when a user comments on the ticket, but Closed tickets DO NOT re-open under these same circumstances. They…
Export ALL attachments.
Hi all! I need to export our ticket data weekly to be compliant. With that export, i also do need to periodically download all the attachments. Now i know this question was already asked once, but that answer isnt an answer, its a pointer that i cannot divert to an answer. How (step by step) do i download all my…
How to create an Change or Asset in Service Desk by API REST
I need to create a Change and other_assets in Service Desk by API REST. I try to do a request to url https://api.samanage.com/other_assets using POST method, but i get a 404 not found.
Help file for service task item.
I have a service catalog item that creates a Task. In the Tasks area where it list the task to complete, the check complete button and edit assigned to button is there. Is there a way to add a custom Help box button there? Like a square with a ? mark? Where I can add a document or hyperlink to a help file. The task link…
HR Oboarding Template
Can someone share their HR Oboarding Template? My current template is missing.