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Did something change recently with the default font size for comments on incidents? My team and I are noticing that seemingly out of the blue the default is now 16px instead of 14px and I cant find a setting to switch it back.
I have noticed that if I make a change to an existing service catalog item the change is reflected in all open, resolved, closed tickets as well. I have a form that I created that I am asking for Client Name and Email. Originally I created 2 custom fields for this "Client Name" & "Client Email" I've sense decided to…
auto assign to incidents based on keywords to email a solution
I'm not sure where to report defects, however when a ticket is submitted with an embedded image, and then that ticket is forwarded to another provider; the ticket that's created in the new provider has the embedded images broken.
Hi all , We recently transitioned to the SolarWinds Service Desk system, and I am facing an issue with isolating tickets between groups or departments. Currently, tickets either appear to everyone or are hidden from everyone. I have modified the roles, but the issue persists. Are there any suggestions or corrections I can…
My requesters and service task users whose settings and permissions, as far as I can tell, should allow for them to CC other users when submitting a ticket. They are not able to CC anyone except themselves. I have been looking through previous forum posts and didn't see a clear answer on what I am missing here. I am…
Is there any easy way to change the department field for multiple nodes at the same time?
I'm new to using Service Desk APIs and have managed to get my authentication working and can successfully call getIncidents. However, when trying to call the createIncident API with a simple JSON object: { "incident": { "name":"Incident Name", "description":"description", "assignee": { "email":"john.doe@email.com" },…
I'm looking to extend @afroon 's topic from a couple years ago: Email Commands to update ticket status / assignee etc Is there any other way to manipulate a ticket's details via email or write automation rules that are more dynamic? Over a decade ago now (man, I'm getting old...) I used another product where you could do…
I am using Power Automate to create users from SolarWinds Service Desk tickets. In my flow I have it looking to see if there is a task to create the user, and if the task exists and is not complete it creates the user and does some other things. At the end of this whole flow, I have a step to add a comment that the user…
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