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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Best way to create an off-boarding request checklist only available to HR and IT?
What we would like to see is an automation or Runbook where we can have a termination or departure ticket generated which helps us by having a checklist of common activities which we do not always have to go back to a word document for. We have this similarly documented in MS Word, but its inefficient. A ticket generated…
Adding SWSD Power BI Connection issues
WHen I try connecting my data to Power BI, I get the following screedn and nothing else. I followed the directions, the screen prior looks like this: I paste the Key in and nothing, Ideas?
Is there a metric to record escalation in tickets?
Hi, Is there a metric (stats) for recording escalations in tickets? For example, if Tier 1 support are escalating to Tier 2 support, is there a metric or stat to record this? Thanks
Sample Power BI Reports
Can folks please share screenshots of their Power BI reports, specifically for Incidents? Much appreciated!
Help with the scanner
i couldn't understand what is required in the credentials section for the scanner to work
In my service portal is it possible that when i click on a widget it opens in the same tab not a new one ?
this is a simple question for the service portal
A sub-service desk within our main Solarwinds Service Desk
Hi All, We have (and love) Solarwinds Service Desk for our helpdesk, ITAM and procurement solution. Our finance team are looking to set up their own "private" service desk where technicians on the 'normal' helpdesk will not be able to interact with (or even see) their helpdesk tickets (due to the sensitive nature of the…
Duplicate Notifications Question
If I disable the notification option in my Profile>Notifications>Updates, will I still get system generated notifications so I'm notified as an Assignee if a ticket is updated? Often times we get duplicate notifications and I'm wondering if this is why
Is there a way to use other than a wildcard or question mark under a filtered view, such as greater than or less than symbols?
Other these the only 2 options when filtering a view? I have a custom field that includes numbers and want to use greater than or less than a particular number. Is this even possible?
we are experiencing a problem when we post a comment, we get an error that says "Failed to Save" when we go back to the incident it will show the comment, but an email is never sent out. Have you experienced this what was the resolution?