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Am I missing the option or is there no way to add an attachment to a service catalog item? I would like HR to upload a pdf that IT uses to further process onboarding requests. Thanks for any assistance.
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We just migrated from the ITSM to the ESM platform yesterday morning and the migration went very smoothly. Prior to the migration, we were utilizing AD security groups and rules within OneLogin for provisioning to automatically add users to a correct role. Now with the EMS, that does not seem possible. I do realize that…
Any idea , how use automation rule with tags , need create automation rule based in tags for change the priority of incident , read the documentation but not found information or a way to set priority in the service catalog and when the user use a service catalog item cannot change the priority
Hi guys, My company has just moved from ITSM to ESM and it has all gone okay so far however, I am in a bit of a time-critical state around provisioning. Our provisioning is done through Intune so we just add members to appropriate 365/AD groups and they get the appropriate role in Solarwinds just fine. We are aiming to…
Hello, I'm starting using API since fews days now and followed somes course as also read the following documentations from Solarwind : -https://apidoc.samanage.com/ -https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/token-authentication-for-api-integration.htm i think i'm understanding…
For instance, say I have an Access Request form that has an Access Category dropdown field and an Access Details text field, would it be possible to fill those fields by appending the values to the URL for the form? Something…
Hello, I'm struggling with acces right. I would like people from a defined group to be able to "Resend" the notification to the Approver of a Purchase order using the "letter" icon : Ive tried to set the Permissions to manage Purchase Order but we do not see the letter. if anyone need which right has to be set ? Thanks
Is there a field that will show a dropdown of all assets so one can be picked? Here is my scenario: We have 2 service desk providers: - IT service desk - Security Service desk I want to create a form that the helpdesk staff that use the IT service desk can fill in on the security service desk when a laptop is stolen or…
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