I performed the 2022.4 upgrade earlier this week and after doing so, all of our JMX monitors began flickering between "Up"/"Unknown" every 5-30 minutes. I've tried to re-create the monitor template and re-apply, but that doesn't fix the issue. I'm not sure how to begin troubleshooting this. I've asked my team to see if it…
Hi, we currently have an automated alert to ServiceNow whenever we have a site Group go down. Our groups are nested into regions ie. APAC - Australia - Hong Kong ... EMEA - Germany - London ... NASA - New York ... etc. and our current alert is configured to include this description: However, our service management team…
Our Citrix servers re-build over night, How can I schedule reoccurring routine maintenance and or stop it effecting our uptime and trigging alerts during there re-builds without turning the alerts off completely ?
So we're new to SW, the question is, can we take something we're monitoring, get an Alert for let's say a minor threshold and create an incident in our monitoring tool. Then, when the same device comes in with the same issue but breaches a higher threshold or, has multiple now coming and so it's an aggregate, use that same…
While trying to build a special reset condition for an Alert I realized that I couldn't come up with a scope that would be limited to "the item that triggered the alert." Is there some way to specify this? What I want to do is have a reset condition that specifies, "when the status of the triggered item is 'Up'". The…
Need some help please having issues with Alert Emails are not being received to Shared Mailbox - They are received without issue to a named persons mailbox If i setup the alert to use the shared mailbox address no (alert) email is received If i setup the alert to use my mailbox (alert) email is received without issue any…
I have a group based alarm configured for Site is Down alarms. The group name is the site name which is the same as the location in ServiceNow. I am using ${N=SwisEntity;M=Name} as the variable for the location field however it doesnt populate in the location field. It populates in the short description field with no issue…
THWACK has been instrumental in my Alerts coming a VERY, VERY long way. My team is very happy about the look of them. However, there is a lot of "style" code involved and I'd like to use a CSS stylesheet and reference it at the top of the alert rather than including it in each alert individually. (As a single CSS it makes…
I'm using NPM 11.0.1 I'm trying to do something that seems simple, but I can't get it working. The alert contains the neighbor's IP address in the message, but that address is generally not in DNS since it's a WAN interface in most cases. I would like to include the name of the router in the email alert. I've tried the…
With the new release of Microsoft Teams, I got a tad curious and went to see what integrations were available. Much like Slack, PagerDuty, and a host of others; Teams gleefully accepts incoming webhooks as a native integration. Below is a summary of how to achieve this in your Teams environment. Step 1: As an administrator…
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