Get the latest news about SolarWinds Web Help Desk (WHD)
Hi Does anyone know how to get the asset report, on screen, using a column set, to actually export to Excel. The Excel export does not bear any resemblance to what I want but just dumps a heap of fields. Anyone know how to basically export to excell what I can see on the screen as an asset query?? Cheers David
Is anyone using helpdesk behind a reverse proxy? Specifically Apache or IIS? If so what does your config look like? Do you terminate SSL at the proxy and use port 80 or 8080 on the host?
Reading through past discussions and release notes (and the current help system) - i'm not seeing how to get the My Approvals tab to show up under Tickets (as described in release 12.5: Web Help Desk 12.5 Release Notes ). I'm also not seeing the My Vote options as described in the current help system SolarWinds Web Help…
Hi there, I am running WHD 12.5.1 and it works fine. I see 12.7.1 has a few features I'd like though but I have been putting off upgrading due to the change in tech account logins. However I am confused as to what the change actually is based on release notes and posts in the forum. Am I understanding correctly that…
Hello, I would like to have the French version of Web Help Desk. Please Help Me
Hi all, First post, and a new WHD shop here. I have a question about importing historical tickets from Spiceworks -- namely "how the heck do you do it?!" I see in WHD I have the ability to import TSV or CSV, but all Spiceworks seems to spit out is a JSON. Is there any fancy IT trickery you all have used, or is it really…
Has anyone had issues with upgrading to 12.7.1? I've managed to do the upgrade to the application, but the database update keeps failing on the below pic. Thoughts?
I am having issues with the Action Rules that I have set up for HR New Hires and Terminations. Because all the info. on the New Hire is not available initially, I have it set to trigger an email each time the ticket is updated. This is driving me as well as the recipients getting the emails crazy. I am having people tell…
We turned off Count Time in our pending tickets yet according to reports it seems to still be counting. Is there another place that time is being tracked?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. * What other products you are using besides WHD for asset management? * Were you the one who chose and purchased those other tools? * Are there problems you would…
It looks like you're new here. Sign in or register to get started.