Is anyone using helpdesk behind a reverse proxy? Specifically Apache or IIS? If so what does your config look like? Do you terminate SSL at the proxy and use port 80 or 8080 on the host?
Ended up with the following config:
ServerName helpdesk.domain.com
ServerAlias helpdesk
# Reverse Proxy #
ProxyRequests Off
ProxyVia Off
ProxyPreserveHost On
ProxyPass / http://IP_ADDRESS:unescure port
ProxyPassReverse / http://IP_ADDRESS:unescure port
For this config SSL terminates at your proxy and hands off to http to helpdesk. Because of this make sure helpdesk has HTTPS and auto redirect DISABLED. Also make sure the LAN they are on is secure from snooping as they are passing information between one another in the clear.
We're working with a unique configuration in our environment but hypothetically, this should work. We are using WHD behind a reverse proxy. It is apache based. We are handling SSL termination at the proxy//load balancer level to make management of SSL certs simpler. We are using port 443 as the forward for the host, but you could easily change that to whatever port you would like in the WHD configuration and proxy forwarding setup.
Would you mind sharing a sanitized version of your Apache config? (in DM in you prefer).
If you don’t want to share the config I understand. What modules are you using in Apache?
My apologies on that, we are not using Apache for the reverse-proxy. I don't have a config that I would be able to share as an example.
