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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

My Approvals - My Vote
Reading through past discussions and release notes (and the current help system) - i'm not seeing how to get the My Approvals tab to show up under Tickets (as described in release 12.5: Web Help Desk 12.5 Release Notes ). I'm also not seeing the My Vote options as described in the current help system SolarWinds Web Help…
Nervous to upgrade WHD - Tech account logins
Hi there, I am running WHD 12.5.1 and it works fine. I see 12.7.1 has a few features I'd like though but I have been putting off upgrading due to the change in tech account logins. However I am confused as to what the change actually is based on release notes and posts in the forum. Am I understanding correctly that…
Web Help Desk in French
Hello, I would like to have the French version of Web Help Desk. Please Help Me
New WHD Shop! Spiceworks Ticket Import?
Hi all, First post, and a new WHD shop here. I have a question about importing historical tickets from Spiceworks -- namely "how the heck do you do it?!" I see in WHD I have the ability to import TSV or CSV, but all Spiceworks seems to spit out is a JSON. Is there any fancy IT trickery you all have used, or is it really…
WHD 12.6 to 12.7.1 Upgrade - Database Update Failing
Has anyone had issues with upgrading to 12.7.1? I've managed to do the upgrade to the application, but the database update keeps failing on the below pic. Thoughts?
Action Rules
I am having issues with the Action Rules that I have set up for HR New Hires and Terminations. Because all the info. on the New Hire is not available initially, I have it set to trigger an email each time the ticket is updated. This is driving me as well as the recipients getting the emails crazy. I am having people tell…
Count time in WHD
We turned off Count Time in our pending tickets yet according to reports it seems to still be counting. Is there another place that time is being tracked?
Are you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. * What other products you are using besides WHD for asset management? * Were you the one who chose and purchased those other tools? * Are there problems you would…
Reports
Is there a way to create a report on request types that were changed by tech after a user submitted the ticket?
Limit Ticket Viewing to Assigned Tech
HI all, I need to limit ticket views to ONLY the assigned tech, with techs that work on the same request types and work in the same department. This would include not being able to search for tickets not assigned to the tech. Any ideas?