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Email Notificaiton..

girishavg

dear All,

Please guide. How to configure. when client logs complaint/incident....admin should get the email notification.

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Accepted answers

All comments

rickstevens

You should be able to set this up as an action rule.

j_a_catlin

Depending on how the ticketing is setup there are a couple of ways of going about this. I am considering that the admin is one of your techs in the system.

If there is a tech group, you can follow these steps to enable the notification:

Send an email alert to a group when a new ticket is created

Individual techs can get notifications for the following actions by checking the box under techs -> My Account

Send me an e-mail when...

I am assigned to a Ticket

A Client updates my Ticket

My Ticket is reassigned to another Tech

A Tech I supervise is the recipient of a Ticket reassignment

Actions Rules, as mentioned by @rickstevens can also be setup to send an email to anyone based on the criteria you select:

Customize Process by Adding Action Rules

Hopefully one of these answers gets you to where you want to be in your WHD configuration.

girishavg

Thank you. my issue resolved.