Get the latest news about SolarWinds Web Help Desk (WHD)
I just finished with WebHelpdesk setup, everything is working fine, however, the only problem is sometimes I am getting this error, however, when I try to check the mailbox settings it is running. I think after 5 mins it triggers again and finds the pop3 server. My only question is there a way to increase the timeout?…
Bug: The request detail screen is truncating words across a set width of frame instead of properly formatting them to the next line. (See screenshot): Workaround: If you edit the Column Set and remove "Display Full Text in Request and Notes" the system will display the text as a single line with a ",,," to indicate further…
After many false starts I am ready to get WHD up and running in my company. I would like to delete all of the previous test tickets and reset the ticket numbering system, but I can't find a way to easily do this. Can anybody help me out? TIA
If a tech group is assigned a ticket and sits on the ticket for a week and the ticket is transferred to another group and they take care of it in 2 days how is the metrics collected. Will the new group be penalized for the delay of the first tech group?
Dear all, For operational reasons I used the reporting tool from WHD to forecast resources or keep an eye on trends. Yesterday I've been asked to provide reports reflecting work load and work distribution within the various sections of the department. These reports will be used for a presentation for the president and will…
How can I prevent a tech from reassigning a ticket to themselves? For example, a tech can search for a ticket and reassign it to themselves, no matter the tech group or request type.
I am looking for a way to identify whether tickets have been opened from clients via email or the WHD GUI. Anyone know if there is criteria i can base a report on to gather this information?
Hi all, Got an odd one... When creating a link within a ticket using the link button, or copy and pasting a created weblink, this works perfectly. User can click on the link and this goes to wherever is needed. If the send button is clicked next to the note this sends the link to to user/cc'd users etc. We have been using…
Thought I would have a play with WHD Mobile for the iPhone however there doesn't seem to be a guide on how to set it up, can anyone enlighten me on what settings need to be changed to gain access through the iPhone, does anything need doing on the server itself to gain access?
Case # 00417629 At our own Service Desk, we have about 35 techs that use WHD. We have scheduled lunches and self appointed breaks throughout the day. The only way currently for techs to not receive incoming mail tickets, is to go on "Vacation" status. I am asking if it's possible, and if anyone else could benefit, by…
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