Get the latest news about SolarWinds Web Help Desk (WHD)
Hello my dear Thwackers, just thought I'd cast this here question into the Thwack abyss in the hope of starting some sort of discussion... The challenge we have is with the procurement team adding new devices to WHD Their current process is: Finance provides the Purchase Order with say 10 OptiPlex 666. Procurement will go…
All in main title. How to (automatically) backup database out of the server itself ? Thanks for your help, Using: [WHD 12.7.3]
WHD 12.7.4.85 has been release and it is available for download within my SW portal. Documentation is available at : Web Help Desk 12.7.4 Release Notes (solarwinds.com) I've just installed on a Development Server, and is looking good. Anyone else, let me know how your getting on?
Web Help Desk generates a Java error when opening an asset This error is addressed for these versions WHD 12.4;WHD 12.5;WHD 12.6 I am running 12.7.7 Build 12.7.3.81 is it safe to say the fix is the same? Thanks, Bill
Hi, We are running WHD 12.7 on Centos7 /Postgress db. In last few days we are getting reports that some users who try to open support tickets, They get prompted to update their profile and and get thrown in a loop. Not sure what's causing this behavior. Thank you
Hi, Is there any way to generate a QR code from an asset entry which will then point back to SolarWinds asset entry? Thanks
We have a lot of ticket request types and sub-request types. Is there a way to export a list of all of them?
We run Web Help Desk on Microsoft SQL Server. I'd like to export a specific population of tickets and also all assets from that database. I haven't found documentation about this yet on THWACK or on the solarwinds site. I realize I can export tickets from the interface in a tsv export. What tools do you recommend using to…
Hi Is there any documentation about Due Date or Scheduled Date? I have done some searching yet couldnt find anything. I am interested in archiving a ticket for a period of time and then on a specified date to start receiving reminders about the archived ticket again... Do either Due Date vs Scheduled Date accomplish this?…
I have tried several different ways even leaving everything default, but when I create any custom field I cannot assign it to any request type. No matter what request type I choose it hangs when I click "done" I have tried different OS's, and browsers, even directly on the server after rebooting it. Still the same issue.…
It looks like you're new here. Sign in or register to get started.