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Hi, I need some help. I've been tasked with creating a Power BI report from the data in Solarwinds Web Help Desk. I've searched the forums and I did find a mention of what tables I should be pulling in order to get some usable data, but the problem is that I don't see those tables in my Database. I'm fairly certain that…
I can't find anywhere in the in the Email Options or Templates programming that i can change the Reporter name-currently its an ex-employee that originally set up WHD for our company.
I am trying to add an element to an already established task. When I go to select the Request Type from the dropdown, the one I need is not listed/available? I cannot figure out why this is. Is there any criteria I might be missing that would prevent a Request type from being available? Thank you.
How can I report hours for each Tech that might work on a ticket. Currently i can only see a way to report the total hours a ticket takes, but i want to be able to run a report that says "John Doe worked X hours last week", regardless of the assigned technician on the tickets. So if a ticket is assigned to Jane Doe, but…
I have a tech group comprised of level 1 techs participating in a round robin assignment of tickets. We also have lead techs not participation in ticket assignments, however I would like them to get an email on ticket creation only. I've set up an action rule that sort of works except there is no option to include the…
Web Help Desk v12.7.4 - Hot Fix 1 Released and has appeared in the Customer Portal as a download Hot Fixes | SolarWinds Customer Portal This hotfix resolves the following issues: * Error displays when editing an existing Orion source * Password reset link directs you to a blank page * Page preview in Setup > General > Look…
Hi, I thought I'd share a list of bugs and issues that I'm having with the latest version of WHD. Current list of bugs and issues within WHD 12.7.4.85 Client Interface - Profile Tab: When editing the Client Profile, the room pulldown list is not in alphabetical order, making is difficult to select a room. Client Interface…
Hi All, I'm having difficulty graphing RADMUX Pseudo Wire data from Universal Pollers in a Custom Chart (and all the other methods I've tries too). The data is collected from a couple of SNMP counters - OIDs are: 1.3.6.1.4.1.164.3.1.6.7.7.1.15 and 1.3.6.1.4.1.164.3.1.6.7.7.1.16 and are collected as Frames/Second as a GET…
Hi Is it possible to customise the print view template or css? Our client needs to print tickets out though the print view format is not optimal for their needs. It prints on two pages with excess white space and the font size is too small for the type of work they are doing. We are looking for a way to reduce the white…
Has anyone worked with SLA reporting within Web Help Desk? We are looking to set up a simple report to tell us on a monthly basis how many tickets were within our SLA (Due Date) and how many were not. However, that is proving to be not so simple within Web Help Desk Reporting. Thanks Bill
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