Tech group new ticket email notification

Question

I have a tech group comprised of level 1 techs participating in a round robin assignment of tickets.  We also have lead techs not participation in ticket assignments, however I would like them to get an email on ticket creation only.  I've set up an action rule that sort of works except there is no option to include the ticket details, only subject line.  Is there a better way to email level 1 techs and lead techs on a ticket creation with the same info a level 1 tech gets?

Hope my question makes since.

percyplant · Accepted Answer

You can use <report> tag in the body of the template which will give you the ticket details.

percyplant · Accepted Answer

is the value you need. Use the following within the email template: https://helpdesk.yourcomany.com:8443 /helpdesk/ WebObjects/ Helpdesk.woa/wa/TicketActions/view?ticket= Remove the spaces from this URL as the forum doesn't allow me to paste the full URL