Get the latest news about SolarWinds Web Help Desk (WHD)
documentation.solarwinds.com/.../swsd_june 2021_release_notes.htm Too bad they can't seem to find the resources to put into WHD.
Hi, I just want to know if there is a size limit for all attachments that can be attached to a single ticket. We can set the maximum size per attachment, is there a way to limit the total size of all attachments per ticket. Thank you.
Hello, I'm currently working on a new request type in WHD, and I was wondering if there was a way to reorder the way the fields appear in the Client View. For example, I would like the location field to be located higher up in the ticket, so that it is easier to see for clients.
Is anyone else experiencing this issue: I'm trying to bulk-update the purchase date on some assets. I select the assets, click the "+", change the purchase date (it's currently set to nothing) and click OK, it shows the status indicator and says it successfully updated X records. However, the changes don't apply. I can't…
I'm getting the following errors in our WHD logs: ERROR [2019-01-25 10:45:57]<http-bio-8443-exec-721> Unable to remove ticket locks for tech xxxxx xxxxx at time of log out. er.extensions.eof.ERXDatabaseContextDelegate$ObjectNotAvailableException: No com.macsdesign.whd.ActiveSession found with globalID: <ActiveSession: [id:…
My WHD License says that I have purchased it for 1 Tech only. What does it means ? Can I only create 1 user account ? Can any number of users login using the same account at one point of time ? Can I install WHD on multiple servers using the same license ? It's all so confusing please someone explain it to me :(
After successfully uploading the POs I received the below error importing their associate assets , I suspect it happened because I imported 10,000 in one go but I don't really know. java.lang.IllegalStateException: Cannot obtain globalId for an object which is not registered in any editingContext, object: pk = null…
Hello, I am looking to create a report that I could get each morning that shows open tickets for all the techs that are either open, part on order, or waiting on user. After several attempts and creating such a report, I am no close than I was when I started. Does anyone have an idea on how I could create such a report?…
Hello World, I have successfully installed WHD 12.7.4 - Build #12.7.4.85 on my Windows 12 server. The only issue I am having is when I click on forgot password. It will take me to the webpage but the fields to change the password are not being displayed. I've tried everything from rebooting the server, to disabling A/V to…
Hi there, I'm currently doing some research on a potential new feature for a request type in my company. We would like to be able to have a file be sent out to a client as soon as they submit a ticket for a certain request type. This file being sent out would reduce the amount of work that the client has to do, thus…
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