Feature Request - Ability to set a maximum priority or to select which priorities are available for each ticket type.

ssimmons

We have several users that select the highest priority ("Immediate Action Required" in our case) for every ticket they create.

We would like the ability to select which priorities can be selected by the user for each Request Type.

leos

Not sure you can set this at the start when they enter a ticket but you can create an Process/Action Rule to change the priority if a ticket is entered by a specific user/Client.