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Forgive what may be a stupid question, but I am as green as the "NEW" icon here. My partner recently departed without leaving any documentation whatsoever, and management didn't seem to care that he was departing either. I have now absorbed all thirty years of his responsibilities. The problem is, I was the Windows and…
Updated our helpdesk last night to 12.8.5.108. When you log in it is painfully slow - To click from one tab to another it takes up to 5 mins. This only happens if you are part of the Admin Group (Account Type). Moved myself to a Tech and all works although still a tad slow. Customers raising calls on the helpdesk work fine…
I was working another issue with regard to rendering issues after a recent Chromium browser update and came across some interesting errors in the browser dev console. This only seems to occur on the tech login on the dashboard page. The top error 'DOMNodeInserted' occurs elsewhere and I think this has been around for some…
Has anyone else gone on the SolarWinds "marketing" site and read through what the marketing team purports Web Help Desk will do? Does anyone else think the site should be reported for false advertising? Don't believe me? Read this page about Web Help Desk's "Software Asset Management" features:…
Hi Everyone, Present i had trigger alert down Interface, Tunnel, CPU,Ram to mail or teleg but i cant trigger alert loss, down power to mail and teleg Can you help me, Thank you
Is there a way to generate a report on current number of open tickets in WHD? I can generate reports on tickets closed or tickets opened, but how do I identify how many tickets had a status of open at a certain point in time?
Has anyone actually been able to make the new "Line Item Header" field appear that's been advertised in the release documentation for 12.8.5?…
I have created a setup in Web Help Desk to create a series of tickets each month for Windows updates and would like to use variables in the subject and or request of each ticket, specifically, I would like the MONTH the ticket was created in the "Subject" and/or "Request" field. (please see below)
Example: I make 8 templates. Request Type A: I want all 8 templates to show. * Only the first 7 created will show. Request Type B: I want 4 templates to show, with one being the 8th template I created. * Only the "first" 3 will show. The last made template (the 8th) will not show.
Hello all I'm trying to automate some tasks and there is one action rule that I keep having issues with when paired with a Quick Ticket. I want to use a quick ticket for termination that generates 1 or 2 child tickets depending on what Custom Fields are selected. There is one field that is always selected and a second one…
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