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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Web page error on linux
recommend? I install WHD on Linux but web page fail this error .Do you have recommend ?
Email Not processing- Auto Foward
Recently our email auto forwarding system has stopped working after reauthorizing the account the following message appeared. After clicking Enable Email Tickets it does not allow the changes to be saved. Any ideas what caused this conflict. E-Mail Account was updated successfully. However, the following error occurred…
Web Help Desk Auto Assign Tickets
My organization recently began using Web Help Desk (12.7.10 - Build #12.7.10.172). I am having issues with the auto assign tickets feature. I have one Tech Group that handles all of the incoming tickets, which are assigned to a generic request type. Techs A and B are getting all of the tickets assigned to them, while Tech…
Outgoing SMTP messages error after the OAth implementation with Office 365
E-mail history logs says, Connection successful" but messages are not sent, get the following error, Encountered error while attempting to send email: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 Client not authenticated to send mail. Outgoing messages were working fine before the implementation of the following…
Unable to establish connection: Connection refused: connect
Hello All, I am trying to install the Solar Winds Web Help Desk. Each time I try to connect to the PostgreSQL database, I get the error "Unable to establish connection: Connection refused: connect". Any assistance in resolving this error would be highly appreciated. Regards,
Web Help Desk API - Working Qualifiers for Ticket and Note queries in 2022
Howdy! I have a similar question as the thread over here: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum/28386/rest-api-qualifier-values/32958#32958 Specifically I'm trying to use qualifiers for the Tickets endpoint and TicketNotes endpoint. The TicketNotes endpoint isn't listed as supported, so…
Reassign tickets to Tech Groups
Would like to have the option to reassign a ticket to a tech group rather than directly to a technician. The only way to do this presently is to change the Request Type, but we track issues based on the submitted Request Type and changing the request type will cause us to lose that information.
WHD Ticket API details in bbcode
WHD version incase it matters: 12.7.9 - Build #12.7.9.8603 On the API, notes have a noteText property that is the bbcode version of the note, but the ticket detail property doesn't seem to have an equivalent, even though the web UI edits the details as bbcode. Is it possible to get a bbcode version of the request details…
Setting up WHD DB
new to WHD. We are trying to setup WHD for POC purposes. Already installed WHD. From GUI, i was asked to setup the DB as seen on the screenshot below, click the create button but nothing happens. Any thoughts please?
upgrade to WHD 12.7.11
Who has upgraded to 12.7.11? What issues have you encountered?