Issue with Email Notifications in Web Help Desk

vivek101

Hi everyone,

I'm having trouble with my Web Help Desk instance's email notifications. I don't get any email notifications when new or updated tickets are created, in particular. All the pertinent settings in the Admin console have been reviewed, and everything appears to be configured properly.

The most recent version of Web Help Desk is what I'm using, and my email server is configured properly as well. I created a test ticket to try to test the email alerts, but nothing happened.

Has this problem ever happened to anyone else? We would be grateful for any advice you have on how to solve this issue.

Thanks in advance!

Salesforce Admin certification

pabely

Has this Feature worked before, ie in a previous release version?

Are you missing notifications when being the assigned Technician of that Ticket (have you reviewed your Notification settings in your own Technician setup record)?

Does the issue occur for other Technicans?