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Web Help Desk (WHD) Feature Requests

Recent Discussions

Ticket Merging Improvements
Hello, I would like to submit a feature request to make some changes to the merge function. Specifically unmerging of tickets and if possible allow merging of merged tickets. Thanks, Tony
Bring back LDAP authentication
LDAP authentication seems to be the way most companies are moving. I was surprised it was no longer going to be an option in version 12.5.2. Is there any way this issue will be fixed and LDAP authentication will be released again in a later version?
Hide Location From Tickets
I would like to be able to prevent certain Locations from appearing in the Tickets areas. This way I can create certain Locations for parts inventory that are not visible to clients and techs at ticket creation, etc.
Wrap report headings
Currently, if a report heading is too long, it is truncated at the beginning of the heading, as on the tickets by request type in the sample below. The only solution right now is to shorten the names of the request types (or, whatever heading is used), which really isn't feasible. I'd like to make a feature request to have…
Ability to lock only clients of a particular department to a location
We are a retirement facility and would like to open our system to our residents so they can create their own work orders. To do this they need to be limited to their individual location. All's well, but when we lock the tickets to a location, that stops our employees ability to put work orders in for other locations. Our…
REST API: Tickets, ability to set company
Add to the REST API:Tickets post and put capability to set company, similar to how we do departments now. Of course, to set company we would also need to know what the company ids are. So we would need to be able to get a list of company, just like we can do for department today. Summary of Changes: Add resource Companies…
AD Thumbnail Photo in Web Helpdesk
All of our users have a thumbnailphoto inside of our Server 2012 r2 AD environment. Our web helpdesk pulls user accounts from that LDAP. Would it be possible to pull those photos over to the web helpdesk interface so our tech can see the client as well as their contact info? Thanks
REST API: Add Search capability to Departments on name
In REST API, add Search capability to Departments. Need at least to be able to search by name. Doing deleted would be nice like you allow in Locations now.
REST API: Clients, ability to set department and company
Add to the REST API:Clients post and put capability to set department and company, similar to how we do location now. Of course, to set company we would also need to know what the company ids are. So we would need to be able to get a list of company, just like we can do for department today. Summary of Changes: Add…
Feature Request - Hide Assets from Clients
I would like to request a feature to allow assets to be hidden from clients - specifically, so that a client does not have to search through a long list of assets that may be useful to technicians in order to find the two or three assets in their room that they would create a ticket on.