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Web Help Desk (WHD) Feature Requests

Recent Discussions

Warranty/Lease Expiration alert - multiple email recipients - Web Help Desk
When Enabling Warranty/Lease Expiration Alert in Web Help Desk, Currently only one tech can be selected who can receive notification alert, we require multiple recipients who can receive notification alerts on warranty/Lease Expiry
Customize expiration notifications for asset warranty expiration in Web Help Desk
In Web Help Desk, when we enable expiration alerts for asset warranty expiration, we also want the customization of the email notifications that are to be sent to tech. The Email heading can be changed from default heading provided in email. Moreover, the Fields required in the expiration email can be selected and set.
Integration with TeamViewer
I have seen the feature of adding a link to a tool via CustomURL. But this does not seem to work with Teamviewer. I am in early days of exploring this and may not be passing suitable parameters to TV. But TV once loaded stays as an active app in your system tray and as such does not respond properly when a new instances is…
Ability to include multiple attachments at one time
This would simply save time when including multiple attachments to one ticket.
custom date field to auto populate due date
Enable the system to auto populate the due date field from a custom ticket field. We have setup the system as a mini Functions\Event management request system and part of this is where staff enter the date and time of the event. Staff are asked in the ticket to identify the departments they require such as Maintenance…
insert screenshots into ticket
Hello, it would be great, if you can insert screenshots per copy and paste in a WYSIWYG editor and view them inline. Thank you.
Ticket Merging Improvements
Hello, I would like to submit a feature request to make some changes to the merge function. Specifically unmerging of tickets and if possible allow merging of merged tickets. Thanks, Tony
Bring back LDAP authentication
LDAP authentication seems to be the way most companies are moving. I was surprised it was no longer going to be an option in version 12.5.2. Is there any way this issue will be fixed and LDAP authentication will be released again in a later version?
Hide Location From Tickets
I would like to be able to prevent certain Locations from appearing in the Tickets areas. This way I can create certain Locations for parts inventory that are not visible to clients and techs at ticket creation, etc.
Wrap report headings
Currently, if a report heading is too long, it is truncated at the beginning of the heading, as on the tickets by request type in the sample below. The only solution right now is to shorten the names of the request types (or, whatever heading is used), which really isn't feasible. I'd like to make a feature request to have…