LDAP authentication seems to be the way most companies are moving. I was surprised it was no longer going to be an option in version 12.5.2. Is there any way this issue will be fixed and LDAP authentication will be released again in a later version?
You've placed this in the general "THWACK Community Feature Requests" queue, you should ask that it be placed in the appropriate queue for the module you are referring too; I'm guessing you are talking about Web Help Desk. This will get ensure visibility by the appropriate community to vote you up successfully. You should also add some tags, that helps get more visibility when anymore performs searches for ideas. I'm not a Web Help Desk user, but it seems like a valid request.
D
Hi hgilgen,
I think you'll find that LDAP Authentication is still in Web Help Desk and still works as expected.
The only difference in v12.5.2 is that they tweaked how you connect it, so you connect it via the client account instead of the technician account.
This would only affect technicians that don't have client accounts, and the admins who aren't used to changing LDAP settings from client accounts rather than technician accounts.
-Midnight
