Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Web Help Desk (WHD) Feature Requests

Recent Discussions

Triggers Based Off of Custom Field Dates
Email Reminder Triggered From Custom Date Field Would be nice to be able to send out emails to a certain group based off of custom date fields. Reminders if you will. Thanks
All parts of the same approval should show in the same line
Currently if a tech is in an approval process and is there more than 1 time the "Old Approvals" interface shows each step as a separate line. To make it easier to look at and serach through old ones each ticket number should have one line and the last two columns (approval process and approval step should show of the…
Username for Client Lookup
I would like to see the ability added to do a client lookup by username and not just last, first name. We are a large school district where each student has an ID number that is used for everything. When creating a ticket for a student as the client or trying to look up a client to assign and asset to becomes very…
From Client Request page - List All Assets with Request Type connected to asset type.
If a client has selected request type "printer issue" then list all printers for the selected location just like "My Assets" field. Need to also have the ability for clients to see all assets at all locations not just the location they are in.
Support for G-Suite E-Mail - Add "Addressed To" Filter for Incoming E-Mails
Right now WHD Does not support any G-Suite Users (Companies). Google forces all G-Suite accounts (e-mail addresses) membership into an "All" E-Mail list for an entire company. It is not optional and you can not remove a single e-mail address from this all group. The problem this poses is when you create a dedicated company…
Display "Popup Alert/Message" when choosing a specified Priority on tickets
This would a very useful feature to allow a popup information/message for things such as when choosing "Urgent" from priority a message to display detailed instructions for after hours support (which in some cases can be very detailed). and other. Thanks, Adam
Swagger API
Swagger API will allow easy integration with many services.
Open ticket from Mobile App
Today the iPhone app only allows you to modify existing tickets, and in a very clunky manner. Often technicians are onsite to work on one problem and get stopped for multiple other things and they should be able to use their iPhone to open these tickets as well.
Putting the Tech on the Approvals Screen
Being that someone other than the ticket initiator is the one who will be moving fixes to PRD, it would be beneficial to see who the tech is on the "My approval" page.
More Vendor Details
Hi, I would like to be able to manage vendors in the same way you can manage assets. For example, I would like to add in a vendor and include information on their insurances, key contacts etc, upload attachments, add custom fields. We use WHD for facilities management. Nathan