Swagger API will allow easy integration with many services.
Today the iPhone app only allows you to modify existing tickets, and in a very clunky manner. Often technicians are onsite to work on one problem and get stopped for multiple other things and they should be able to use their iPhone to open these tickets as well.
Being that someone other than the ticket initiator is the one who will be moving fixes to PRD, it would be beneficial to see who the tech is on the "My approval" page.
Hi, I would like to be able to manage vendors in the same way you can manage assets. For example, I would like to add in a vendor and include information on their insurances, key contacts etc, upload attachments, add custom fields. We use WHD for facilities management. Nathan
How it works now If you use the custom Resolved status to auto-close tickets after X amount of days, it will close the ticket even if you have unmet required checklist items. In this way you can close a ticket without ever completing all the "Required" items. Proposed changes Write code that does not allow use of custom…
We need the ability to increase the font size. I realize the browser zoom can be increased, but many of our users complain that the font size is too small.
Currently when viewing request types in Setup --> Tickets --> Request types there is no checkbox to show/hide archived ticket types from the view. This could be made a permission for tech groups.. If you have a large amount of request types and you have been using the system a while you may have a large number of archived…
Allow better integration with alerting in Solarwinds such as the ability for a variable to automatically populate the Asset for the Ticket. Improving the documentation on attribute mapping between SolarWinds and WHD would be nice as well, it took me forever to figure out that "Status Description" from the summary page of…
Would like to be able to validate custom fields in WHD. Example Field for email address would only allow an email address format same for Web Address field. stovallgBryanBecker
What I think would really help the Web Help Desk is to duplicate the following buttons to the top of the ticket. Just to save time having to scroll all the way to the bottom to select an action. I would also love to see the following action added. When you add a Note and mark it as a solution, then save, it should…
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