We need the ability to clone a tech account, including permissions and tech groups. Or, at the very least, to copy the Tech Groups from another tech.
I need new functionality within Setup to help with easier and more efficient Tech management. 1 - Move the list of all Techs from the License page (General > License > Tech Licensing) to the Techs section. 2 - Enable the ability to HIDE Inactive techs. 3 - Enable the ability to EXPORT (and Import) all techs: All; all…
This was brought up by someone else 4 years ago but there was no response to that post: (+) Using the API to set a room for an Asset - Forum - Web Help Desk (WHD) - THWACK As that post says, there doesn't seem to be a way to set the Room for an asset when Creating or Modifying an asset. The API Documentation also doesn't…
When re-authorizing our MS365/OAuth mailboxes last weekend, I inadvertently authorized access to the wrong mailbox. 5 times. Losing all my email from my staff Inbox. Not my best moment, but what would help to prevent this is to implement a function to (basically) prevent you from using the wrong email address/mailbox. 1 -…
My eyes are very sensitive to light, so I find dark mode (light text on a dark background) to be easier to read. A dark mode toggle would be appreciated.
Within Ticket Lists you can manipulate column Sets to show more or less data in the rows. Using the Cog button you can then export as a TSV file which includes to data, columns & rows you have selected. Within Asset and Client Lists it is different, although again you can alter the column sets you are offered different…
In ~1 year, we will need to go through another Security Scan for WHD. Putting this in now should give the SolarWinds development team a head start on getting us a solution for us, avoid a last second emergency system down request situation. I have a support case in but it keeps getting closed because it's severity is being…
The clients can currently search tickets but it only searches for words in the Subject or Request Details fields. We need the clients to be able to search in the Client & Tech Notes fields as well. The Principal of a building may need to search for all tickets related to a specific student. Unfortunately, sometimes the…
How it works now Currently you can set the minimum number of approvals required for a change control to be approved, but you cannot set the number of denials required for a change control to be denied. Right now, in order for a change control to be denied, you need a majority of the CAB to deny it. Proposed changes I…
Right now when using the "My Approvals" module in Web Help Desk to process approval requests, the "Display as a ticket note" checkbox under the "My Vote" column, defaults to FALSE (UnChecked). This feature request is to change the application so that the "Display as Ticket Note" checkbox is checked (TRUE) by default: The…
It looks like you're new here. Sign in or register to get started.