Techs can remove checklist without unlinking the list to the request type. This makes error when client creating a request for that particular request type. To resolve the issue, have to create a new check list and change the list ID to the problematic list ID from the DB and unlink it. As a solution if a validation taken…
It would be convenient to have the ability to break out a note in a ticket into a child ticket. That way the main ticket can be closed but branch into a different problem. IE a user submits a ticket for a broken keyboard. Then when the tech is working on that issue another one is discovered so it gets added to the notes…
Dear Team, Case # - 01100860 \ 01104019 Whenever a asset is being edited by 2 Tech IDs at a same time a warning message should pop up. The same is working fine for the tickets in WHD (refer the screenshot) Please add a warning message for assets in WHD to avoid the data inconsistency Thanks and Regards Prashant Kadechkar
We have clients synced with LDAP and tech accounts created with WHD passwords and it would be nice to have a simple way to enable MFA for both. Since most instances of WHD are internet facing it is surprising that this is not already builtin to most products.
Currently when saving an attachment to a specific ticket, it saves the file within the database. It would be great to have the ability to change the save location of those files to One Drive or Sharepoint location or even another folder within the machine the database resides on.
This request relates to changing how the "Force E-Mail Notification To" feature works for Tech Groups (Setup>Techs>Tech Groups>Tech Group Levels): It pains me to know that in Web Help Desk the "Force E-Mail Notification To" feature highlighted above, applies only to tickets assigned to a tech group in just the narrowest of…
Our company has greatly expanded the use of MS Teams over the last few years and it would be nice if users could use a teams message to an account Like Helpdesk to create a helpdesk ticket similar to emails.
I put in a case with tech support (Case # 01063060). We have a class a techs that we have denied them to close a ticket. As we have other techs (managers) that will close the tickets and do the final billing etc. We have other techs that need to be able to merge and close tickets (no billing a different department). We…
Presently there is no way to export ticket custom fields into PDF using the a report's PDF feature or even creating a query and exporting as TSV. Only the basic ticket attributes are displaying such as client name, notes, request type, etc. However, we would like to analyze the data from the custom fields. Please make the…
A 3rd level hierarchy for Parent-Child relation specifically for Assets in SolarWinds WHD. Presently, linking of a parent asset to a child asset is possible in current version, but we need to link a grand parent to a parent and then to a child . For example- We need to link a Chassis to a Blade server and that blade server…
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