This idea is to add "Do not overwrite existing value" Options to the "Attribute Mappings" screen for the "AD/LDAP Connections" that you can create for the Clients module: Use Case: We have an employee directory that contains phone numbers, but many times they are generic numbers that lead you only to department…
When setting a Ticket as Scheduled, I would like to be notified <x minutes> before the Due Date / Time. In a school district, there are many times when we need to schedule a data/time with a teacher to work on an issue. Would be helpful is WHD would bring up a big notification box on the screen, SMS my phone, and possibly…
I would like to see a way to add a replacement for client approval responsibilities while you are out on vacation. Many approval processes get stuck when people are on vacation. We use the approval processes in the help desk software pretty extensively, but when we have a client that is part of the approval process and…
Currently, only the following "Date" options exist for searching Assets by dates: This idea is to add another option to this search condition called "Warranty Exp. Date" and associated search options, so that you can search for assets that: * Have a warranty that will expire within this year * Have a warranty that is…
It would be highly beneficial if the default order for FAQ's were to be changed so that the LATEST/NEWEST FAQ added to the system appears first after clicking the FAQ module. Right now if I create a new FAQ, it appears LAST in the FAQ module meaning you have to move through several pages of FAQ's before you start to see…
It would be nice to have a feature in Asset Management within Web Helpdesk to update all like Models of devices categorized by Manufacturers in order to update the Hardware EoL, Software EoL and recommended OS Versions and last date for supported old Software OS version, etc. within WHD setup under Assets > Manufacturers &…
Techs can remove checklist without unlinking the list to the request type. This makes error when client creating a request for that particular request type. To resolve the issue, have to create a new check list and change the list ID to the problematic list ID from the DB and unlink it. As a solution if a validation taken…
It would be convenient to have the ability to break out a note in a ticket into a child ticket. That way the main ticket can be closed but branch into a different problem. IE a user submits a ticket for a broken keyboard. Then when the tech is working on that issue another one is discovered so it gets added to the notes…
Dear Team, Case # - 01100860 \ 01104019 Whenever a asset is being edited by 2 Tech IDs at a same time a warning message should pop up. The same is working fine for the tickets in WHD (refer the screenshot) Please add a warning message for assets in WHD to avoid the data inconsistency Thanks and Regards Prashant Kadechkar
We have clients synced with LDAP and tech accounts created with WHD passwords and it would be nice to have a simple way to enable MFA for both. Since most instances of WHD are internet facing it is surprising that this is not already builtin to most products.
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