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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Delete this mistaken post please!
Posted in error.
Ability to change default role
The ability to change the default "requester" role to another role, example "service task user" to default when creating a new account in solarwinds service desk.
Delayed notification / Reminder tasks
Allow tasks field in tickets to be a notification/reminder that can send notifications after a certain amount of time has passed. Also allow this to be integrated into processes of request tickets as well, since sometimes (in termination request) a follow up is needed after a week, and having a notification/reminder…
Restrict Priority Field Adjustment With Role Permissions
There are so many fields that are able to be restricted using Role Permssions, why not Priority? Not every person with Service Agent User license needs to, or should be able to, adjust priority on tickets. It would be nice to be able to restrict that to roles we create and specify to be able to do it.
My tasks view modification
Approver should be able to see read only information on the incident…. details, fields, and other attributes
approval comments
The approver should be able to see past approver comments
Improve Email-to-Ticket Parsing to Exclude Full Email Chains and Outlook Headers
When emails are sent to the Service Desk via the helpdesk address, the system currently includes unnecessary Outlook metadata and full conversation threads in the ticket comments. Scenario 1: If a user sends an email directly to the helpdesk address, SolarWinds Service Desk includes the Outlook header (e.g., “From,”…
Adding Filter Options to Computer Widgets in Dashboards
I have built a Computer Dashboard which uses the various computer widgets available - Computers by Site, Computers by Category, Computers by Department, Computers by OS. The challenge is that all 263 computer assets show up in every box because of the lack of any filter options within each of the widgets. In other words,…
Ability for portal users to save filtered views
It would be helpful if the filters that portal users apply to the Tickets view could be saved as an alternate view so that they do not need to keep reapplying the filters.
Custom states in Assets Status
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.