Hello community, Like other IT Service Desk platforms, it would be beneficial to have the ability to create widgets in the Dashboard that can display trends similar to those in the analytics module. This would provide service agents, board members, and stakeholders with a better overview of the situation without the need…
We've got 100's of solutions but currently no way to tell if they are even being viewed let alone if they are useful or still up to date.
I find it strange that the SWSD API has so many GET calls, but doesn't actually support using it within Service Desk itself. For example, let's say I want to find a specific computer, call it L0001, and do something with one of its properties. First, we would need to call the API with a query: Now that we have our computer…
I have noticed that if one wants to filter based on a nested element/field using the SWSD API, you actually can't. For example, if I want to find all the hardware owned by John Doe, we need to first look at how owner's are attached to hardware via the API. So let's call a GET: Here we can see that the name is nested within…
Along the same lines as users being able to see their tickets in any tenant from the org landing page, it would be great if they could also see the tickets they're cc'ed on (probably as a filer option) so they have the option to monitor tickets without needing to go into the specific tenant.
We would like to suggest to have the ability to place notes (the same note) in tickets while bulk resolving them.
Non-IT managers have requested the ability to view incidents that their employees have opened with the Help Desk. We would like the ability to leverage the "reports to" field to allow managers more visibility of their teams' incidents.
Sometimes we have to remember what asset was previously assigned to a user and don't always remember the asset itself, but we know which user we're looking for. It would be nice to have an inventory history in their user profile card. I know in Web Help desk it was very easy to see a history of the assets that we're…
As the title says, it would be helpful to have the Site be able to be set as a required location when resolving tickets. We use the Site field for specific reporting requirements and sometimes it's not filled in automatically and the technician or user forget to fill it in at closure.
An additional column to be available on the Incidents page that will show related incidents where incidents are linked. This would be beneficial for reporting purposes
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