Show Note Field from Vendor record as Column on Vendor List page & allow this column be exported through CSV
Currently you are able to convert an Incident to a Service Request. This idea is to be able to convert a Service Request to an Incident when appropriate.
When I export from WHD there are 32 fields/columns in the export file. It would be great to be able to at least import into SWSD from this export, especially since both products are you. Your default 12 fields/columns are too few. Here's my Case # - 01597613 Import using sample Active Computers export CSV from WHD export…
Hello community, is it possible to have a date for the rollout of the SWSD app for the new Microsoft Teams? Thank you
Request: Allow the mobile app to scan barcoded asset tags to match a computer (or other asset!) record. We have thousands of devices tagged with barcoded asset tags. The mobile app would become 100 times more useful if we could scan our existing bar codes to match a computer inventory record for update or review. It's just…
it would be useful to add a report within SWSD to show the results of the customer satisfaction survey
At one time, if I posted a comment on a ticket the Incident list would not show a blue Comment indicator next to the comment count. Now when I post a comment, there is a blue bubble until I re-open the ticket... that does not make sense. If I posted the comment, then obviously I have read the comment (unless there is an…
Please add a view filter for: Attribute = comments made by Value = select users (ie ME, username,...) As a tier 3 resource, I will comment on Incident, Problem or Change tickets but not take ownership. This view will allow me to essential make a "all ticket touched by me" so I can look back at comments I made for solutions…
I'm not sure what the reasoning is behind the lack of inclusion of the Closed Date in the columns & filters available for Change Tickets, but it makes it difficult to review and report on change tickets. For example, I can quickly see how many Change tickets were created during a month or quarter, but I cannot find out how…
Currently, each Contract has the option to send a reminder email 15, 30, 60, 90 or 120 days prior to the contract end date. Requesting an option to create an incident instead (or to create an incident and send a reminder email). We have multiple contracts that are assigned to different departments and locations. With…
It looks like you're new here. Sign in or register to get started.