The new Response Templates are great, but as of right now it appears they can only be used as a note. They cannot be used in the Resolution of an incident / ticket. Allowing these in the Resolution field would be a great addition.
The 'Chat w/ Expert' functionality is currently limited to only Administrators within Service Desk. It would be benificial to expand this and let me choose who has the ability to reach out to Service Desk support.
It would be nice to be able to have processes that do things based on the input of a date field. Today I was trying to setup one as simple as "If <date field> is not empty", since it is not a required field in this form, and I couldn't even do that. Other options could be if date is before a specific date, or after a…
Solarwinds is able to poll Palo Alto nodes via the REST API, this provides the ability to monitor and alert on IP-SEC tunnels. Setting a API key lifetime is a Palo security best practise. Unfortunately it transpires that once the API key lifetime expires, Solarwinds will not request a renewal. It caches the initial key…
Hello, we created a database field "approver" for incidents, so that hardware can be approved before it is ordered. Now we want to create an automation rule, that sends reminding notifications when the approver forgot to answer the approval. But the fields are not displayed in the notification mask: It would be great if…
There is not proactive way to be notified of a dissatisfied CSAT being logged. There is the dashboard widget and filters, but that then means having to actively look out for these. Often by the time that this is noticed the moment has passed and maybe not worth while for the ITSM to contact the requester 2 weeks later. So…
For SSO integration with M365....need to fully support sync user objects based upon unique Entra (Azure) ID, Currently while this configuration option is available Solarwinds has no supporting documents or tests that ensure it would work seamlessly like the other known options (such as UPN and email address). Please refer…
We would like to use SSO on iOS to be able to pre load our site configuration for the Mobile App with Intune and other MDM products! This will make it easier for our users so they don't need to enter our Domain name to get the SSO sign page when first using the App.…
Hello community, Like other IT Service Desk platforms, it would be beneficial to have the ability to create widgets in the Dashboard that can display trends similar to those in the analytics module. This would provide service agents, board members, and stakeholders with a better overview of the situation without the need…
We've got 100's of solutions but currently no way to tell if they are even being viewed let alone if they are useful or still up to date.
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