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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Convert Service Catalogue process system to Run Book
We've created a Service Catalogue item with a big old process list that we use for system check sheets, onboarding and offboarding. Now that we've upgraded our license, I'd love to be able to grab those processes and convert them to Run Books, rather than re-creating them.
Auto-generate contract number upon creation of new contract
We would like to request the option of a system generated contract number so that contracts could be referenced by number, similar to how ticket numbers are created. We have several contracts for the same vendor and with the same name, and the number would be a unique identifier that would only ever be assigned to one…
Email Variable
Please add an email variable for assignee email. Thanks
Add option to turn Group Assignment on/off
Add an option in the SWSD admin center to turn Group Assignment of Incidents on or off.
automatically set due date and time based on priority
We want to have a feature where the due date and time automatically set when a user creates a new ticket based on priority set.
Create Change Ticket based on Change Catalog from Incident/Service Ticket without using API
Add Change Catalog in the Record Type dropdown menu under Create Record Action. This doable in WHD. after migrating in SD its not working. It makes no sense in using API if working with same platform. API must be used in integration of 3rd party applications.
Notification that service catalog template is being modified.
The problem is that when someone who has application access goes to the Service Catalog, if they don’t click “Request” at the top right first, they end up editing the template for the catalog item. It happens allll the time, people just don’t pay attention
Notification that service catalog template is being modified.
The problem is that when someone who has application access goes to the Service Catalog, if they don’t click “Request” at the top right first, they end up editing the template for the catalog item. It happens allll the time, people just don’t pay attention
Remove or Show Service Catalog Draft on Portal view for Agents
I posted another feature request about allowing an archive option for old Service Catalog items so that could fix this. As an alternative, Service Catalog requests that are set to Draft state on the backend are displayed in the portal to users that have the Agent role. Requesters are not able to see any Catalog item that…
@ mention - if someone is cc'd it sends duplicate emails
With 2000 team members many team members use the @ mention function We use this to call attention to that team member. It was suggested by SolarWinds support to review the Notifications, but then found out we cannot disable the notification template. I suggest that SolarWinds either develops technology that will eliminate…