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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Receipt / All the list of request
As observed, if someone approves or declines a request, the final approver does not receive an email notification or a receipt of all approved or declined requests. Please see the sample image below:
Multipicklist names
As observed, when I create a multi-pick list, not all names are visible. I have already set this up for the custom field, custom form, and dynamic form. However, when I switch to a dropdown, all the names appear
Resend email notification for the change.
If the approver forgets to approve, an email notification will be sent automatically.
Resend email notification for the change.
If the approver forgets to approve, an email notification will be sent automatically.
Add Task with Automation Rule
When creating an Automation Rule, after selecting the conditional values, could you please add the "Create Task" as an action item for when an incident is created relating to the conditional values. This would be something similar to the workflow process for the service catalog. Compared to adding a task to service catalog…
Need a date stamp variable (e.g. today(), now(), etc)
Need a date stamp variable (e.g. today(), now(), etc) so we could update fields during task assignment or approvals
Allow Service Catalog workflow to update custom fields
It would be great if we could update a custom field upon task completion or approval. This will allow us to capture approval times or time sensitive events during the life cycle of the ticket.
Restricting Emails from creating tickets without blocking the ability to comment.
Hi, I'm enquiring about whether it'd be possible to stop emails from users from creating blank incidents to force them into using the portal and correct service/incident request forms which'll save us time updating and converting the emails into requests we can use for our reporting/statistics. I understand you could block…
Allow All States to Be Re-Ordered
Currently only custom Service Desk states can be re-ordered in the list of states. Default incident states cannot be moved or have any custom states moved on top or below them. I would like to move all states around, placing the most used states at the top of the list for ease of use. The SW Technical Support team informed…
Set/change color of a Category or Subcategory in the Incidents screen
Hi there- feature request: we'd like to be able to set the color of a given Category and Subcategory. I'm told by your online chat that this has been requested before but I didn't find a good match when I searched for that. Thanks- Dave