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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Reset SWSD Request ID to higher value
Any chance of allowing SWSD cloud to be able to reset a higher starting value for Request ID either by customer admin or SW helpdesk by request? e.g. current Request ID 261234, new starting value to be changed to 270001. This change can be done easily in the backend db and not upsetting index so long as the starting value…
Create ticket/Catalog Via Process
Being able to utilize an existing service catalog process to create a new service catalog or ticket while pulling specified fields (custom as well) to auto fill in the newly requested ticket. Use case: Having HR onboarding service catalogs end process is to automatically create an IT onboarding Catalog pulling only the…
no built-in option to export the Departments table from Setup > Account > Organization & Sites > Dep
Provide a built-in option to export Sites and or Departments table from Setup > Account > Organization & Sites > Departments to CSV/Excel the way you can from index pages like Incidents or Users.
Allow changing the color of custom states
When creating a new status, the color seems to be chosen at random. This could lead to some mismatched color / word combinations. For example, We have a status of "Customer Responded" which is a light orange color. It would make more sense for this status to be more of a blue or green. This "Customer Responded" color is a…
Change Catalog Process Fields to be searchable, filterable, and exportable
Wants process fields within SolarWinds Change Management to be searchable, filterable, and exportable directly from the UI, without the need for manual workarounds.
Address book for the Client Portal
I have had request from my management to try to have a address book that pulls your users database information/pictures, I would think this would be a great module to have on your Client Portal. Our External Contractors could use that to contact our internal employees and would be very beneficial.
Choose what data to export for a Scheduled Report
Hey, Currently we are building an Internal Power BI Dashboard for our executive team. Our Data Analyst is currently getting a weekly scheduled report for this dashboard. The problem is when the schedule report is getting sent out as a CSV file it is currently grabbing ever custom box for the tickets leading to massive CSV…
Central Viewing Pane for Problems, Incidents, Changes
I've got a technician that expressed an interest in having a central place so that he could view all of the work that he's responsible for. Changes, Problems, Incidents, and Service Requests.
The Time is NOW for Splashtop Integration
I know this will likely be met with a ton of resistance, but here me out. Overview: As IT teams increasingly rely on integrated tools to handle incident management and remote support, I propose a native integration between SolarWinds Service Desk (SWSD) and Splashtop. This would allow service agents to initiate secure,…
@mentions for Mobile Browsers
I would like to be able to "at mention" other administrators when using mobile browsers, such as Chrome and Edge on Android and iOS.