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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Disable Auto Email for Resolved State
Would be nice to have the option to NOT send an email to the requester when resolving an incident. This would be used when creating a incident that has already been worked but creating it after the fact.
Solutions - Add Folders
It would be nice to be able to create folders in solutions so they can be organized. Also would be nice to be able to add permissions to those folders.
Seperate notification settings for group assignee notifications
Currently there is only the option to disbale notifications for "Assignee". With the new Group Assignee feature our agents are being spammed with emails due to their group memberships. It would be helpful if we could seperate notification settings for Assignees and Group Assignees like do not send notifications to group if…
Attach created change ticket of Change catalog from service catalog process via API
Once Change catalog ticket is created via service catalog process via API, it will auto attached the change ticket at RELATED menu.
Allow non-licensed Users to see Tasks in Ticket View
In the "agent" view, when looking at a ticket there is a "tasks" tab which allows me to see the tasks that are on that ticket. It would be nice if the user side showed tasks that are assigned to that user for that ticket. Our finance team often assigns tasks to people who are not fully licensed users. Whether it be a…
Please allow for options when attaching files to an incident
Currently, you can only add files from Computer or Dropbox. It would be nice to add from OneDrive, Google Drive, etc.
Asset ID for Printers
Hi, Is it possible to introduce an asset number field for Printer area in Assets. This is for the printers that are automatically detected by SolarWinds. Currently there is no way to identifty a printer other than entering it manually as an asset in the other assets area. Kind regards Tiby
Integration with Lansweeper to populate configuration database.
We use Lansweeper for Asset Management. It's a great tool that has a lot of things built into it that we rely on. I don't really want to have 2 databases to maintain, so if SWSD integrated with Lansweeper to keep things updated, we'd actually be able to use SWSD's asset management to make our incident tickets more useful.
Allowing the system to append Title, Tasks, Change Requests, Approvals with System Variables / Built-In Fields
Add the ability to have a service request title include system variable / built-in fields such as: Approval for {{Title}} Other field examples, {{Number}} {{Created At}} Weekly System Report Review for {{Created At}} resolving to Weekly System Report Review for June 17 Would augments "My Tasks", "My Team Tasks"
Convert Service Catalogue process system to Run Book
We've created a Service Catalogue item with a big old process list that we use for system check sheets, onboarding and offboarding. Now that we've upgraded our license, I'd love to be able to grab those processes and convert them to Run Books, rather than re-creating them.