We are looking to utilize queues with round-robin assignments in our organization, but found there isn't an easy way to quickly view the status of each agent outside of going into settings-->users & groups-->queues and hovering over each agent.
We would like to give team leads a "dashboard" type view of their queues, with a list showing each agent's current status. This will help our organization determine how and when manual triaging/assigning of tickets may be needed, etc.