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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Automation Rules for Problems
I would like to have the ability to create automations for problem tickets. Example: * Incident Commander opens a problem ticket and selects an effected application from a custom form. Automation would update the problem priority and email users based of the application selected.
Link multiple changes to problems
Link multiple changes to problems
• Ability to relate a problem to a problem, and relate more then one change to a problem
• Ability to relate a problem to a problem, and relate more then one change to a problem
Convert Incident to a Problem
I would like to introduce the idea of having tickets which start as incidents but would need to be converted to a problem. I have seen this functionality in other tools like Pulseway, NinjaONE, and others. I want to request SWSD to add this functionality in. We currently have an application generating issues up to 4 times…
Incidents module - Task completion notification for ticket assignee
Hello community, Today, in the incident module of SWSD, when a task is assigned to a specific person and that person completes the task, a notification is sent to themself. I find it difficult to understand the reason for this notification: if I were in the shoes of the task assignee, why would I need to receive a…
Expand Conditional Logic Capabilities to Currently Non-Supported Modules
According to Field logic, conditional logic is currently only available for the following modules... * Service Catalog * Incidents * Problems * Changes * Releases It is not currently available for... * Computers * Other Assets * Mobile Devices * Contracts * Users * Purchase Orders * Groups Adding conditional logic for…
Sort/Filter/Search Controls for All SWSD Fields (not just custom fields)
Given the roll-out of the new functionality to select which custom fields we want included in the Sort/Search/Filter options on the Index screen displays, it would be a great enhancement to include all of the system fields, too. For example, I would like to be able to sort on Mobile Phone number and Device OS, which are…
Would It be possible to add a updated by (to show the last user name who updated the ticket) as a column in the filters view
Would It be possible to add a updated by (to show the last user name who updated the ticket) as a column in the filters view
Service Desk: Automatic backups download
Rather than getting a notification, I'd like to have a way to have the scheduled backup either emailed, or a way to have it downloaded to say, OneDrive?
When cc'ing is it possible to show the user's Site/Location in the list of names?
We have employees with the same name and we need to identify the correct one when we use cc: in Incidents. The 1000+ users in our list are not typically known to everyone by their email address, but by their location.