Couldn't change the approver assignee via API. It's returning Error 401. Approver can be changed by an admin in the web platform so I think it would be ok to allow this via API too?
I would like to request a way to install the Solarwinds Discovery agent on windows ARM based PC's/Desktops we currently have a mixture of x86 and ARM based assets. Our plan was to eventually mass install the service agent through active directory. But with our current mixture of both x86 and ARM based assets that is not…
Having an option to customize priority of ticket. Under Global Settings > Service Desk Settings. Settings available
While typing up a response to one of my tickets today, my supervisor responded to the ticket first. I had no knowledge of this when it happened, so I submitted my response a few minutes later, none the wiser. When I see the email notifications about the ticket, I see his response and that it came before mine and now the…
Can input Hours or Decimal value in Due Days
Add an option under satisfaction survey to immediately sent after incident is closed
Good Day, We think it would be beneficial to include Problems in the drop down for automations. Currently Incident/Service Request and Change are available, but we would like to create automations to notify Problem owners to provide updates to their problem tickets if there is a lapse in work on them. Thank you.
Network Devices should have the ability to be: Renamed Exported Assigned a User Assigned an Asset Tag These are core functions of an Asset Management System that are not implemented. It is sad that this has not changed in the 5 years since I last used this product. It makes reconciling assets to a user (a goal of any asset…
We need to be able to add fields to contracts. Not items on the contact, but things like: 1. Contract licensed Totals 2. Contract licenses Consumed This will allow us to put in a contract like Microsoft, CrowdStrike, Abnormal, Zscaler, etc, and know exactly how many licenses we have and what are consumed. It would be great…
Please add functionality to the Custom Message Widget in the Service Desk Portal Designer that allows users to specify a date range for publishing and expiring messages. Currently, we have to manually manage this by setting calendar reminders to update or remove messages. At the moment, the only available options for the…
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