Network Devices should have the ability to be: Renamed Exported Assigned a User Assigned an Asset Tag These are core functions of an Asset Management System that are not implemented. It is sad that this has not changed in the 5 years since I last used this product. It makes reconciling assets to a user (a goal of any asset…
We need to be able to add fields to contracts. Not items on the contact, but things like: 1. Contract licensed Totals 2. Contract licenses Consumed This will allow us to put in a contract like Microsoft, CrowdStrike, Abnormal, Zscaler, etc, and know exactly how many licenses we have and what are consumed. It would be great…
Please add functionality to the Custom Message Widget in the Service Desk Portal Designer that allows users to specify a date range for publishing and expiring messages. Currently, we have to manually manage this by setting calendar reminders to update or remove messages. At the moment, the only available options for the…
In the Service Catalog we can now set a Default group. I was going to edit this group for our forms but noticed there was not a way to bulk update the default group. Is this something that can be added or will be added in the soon future? It would be helpful instead of manually updating each form we have.
It would be nice to have a way to email a CSV or a PDF report of machines running Windows 10 and Windows 11 build versions (22H2,22H3,22H4 as an example) and have a breakdown of PC hostnames for each build. Currently the only way to do this is to filter a saved view in Assets > Computers and then download a csv file.…
Be able to change the color behind your initials in the avatar.
We have a use case where we want to use the process tasks in a concurrent group as a checklist for the return of materials from terminated employees, as tracking what has gotten recovered has been a gap for us in the past. I built a service form that fits the bill for a checklist, but every completed task shoots another…
Our customer has come from the SolarWinds Web Help Desk solution where Assets linked to Clients are available to be seen and linked so as SWSD cannot do this they are experiencing reduced functionality. It would be good to have a similar method available within the Portal.
It would be great to be able to automate creating sub-tasks/tickets for a given ticket. Like if we had a ticket that was assigned a subcategory of Decom, we could then have automated sub-tasks for the various items needed to be done during a decom. That way you can close the sub-tasks as you work through the ticket and…
It would be useful if the Triage Team could be left to allocate Tickets where they are non P1 issues. Too often, Resolvers cherry-pick easy Tickets. It would be good to have a permission that disabled this ability, and a Triage Team would only have the power to do this.
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