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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Analytics and OS Build Reporting
Need more granular reporting for OS versions (like Windows 11 23H2 vs 24H1) for tracking upgrade projects
Analytics and OS Build Reporting
Need more granular reporting for OS versions (like Windows 11 23H2 vs 24H1) for tracking upgrade projects
Analytics and OS Build Reporting
Need more granular reporting for OS versions (like Windows 11 23H2 vs 24H1) for tracking upgrade projects
{{requester_email}} Doesn't Work in Service Request Title
Submitting this Feature Request to request the same functionality that exists in Process Integrations to be added to the Service Request Title. We cannot use {{requester_email}} in this field. The value is always blank. It would be preferable if we could access the Requester's other attributes such as name, and userid…
Integration with GoToResolve
GoToAssist is supported by SWSD but they have come out with a new version called GoToResolve which Isn't
Ability to use Groups for SLA Rule - Define VIP Users within the "Define Scope/Requester"
Efficient way to manage the resolution SLA for VIP users. We have a couple of VIP USER groups of about 40 VIPs, but it appears that we cannot select a group from the requester field and allow the members of that group to be used to define a VIP vs. a non-VIP. Current option is to set 40 different SLA rules to manage each…
Time based automations to look at business hours and disregard weekends
Use case - We have an automation rule which runs that sends a reminder notification back to the Agent after 3 days of no comment. Issue - if the last comment was on a Thursday, the automation should not count the weekend as those are excluded in our business hours. Today, while Business hours can be applied to Conditions…
Allow multi-select for actions like merging
We just got a bunch of alerts from our network equipment because there was a power outage and each device (switch, AP, etc.) triggered an alert. Each of these alerts caused a new ticket to be generated. Now that the power is back on I have to go through a dozen or so ticket and categorize them, assign them, and close them…
Improvements to Procurement (Contracts, Purchase Orders, and Vendors)
Over the past few years, I have been working a lot in the Procurement portion of SolarWinds. I track all of our licenses and subscriptions including start/end dates and financial values. I have noticed a few things that could be improved. * The search functionality in contracts is lacking. If I do a partial word search it…
integrate automatic rules and define customizable, printable PO formats.
Hello,we would like to be able to customize the purchase order section.I have noted the following needs: * Ability to generate a printable version of the POs, customizable with the following elements: * General purchasing terms and conditions * Custom header and footer * Display of approvers The objective is to be able to…