Would It be possible to add a updated by (to show the last user name who updated the ticket) as a column in the filters view
Rather than getting a notification, I'd like to have a way to have the scheduled backup either emailed, or a way to have it downloaded to say, OneDrive?
We have employees with the same name and we need to identify the correct one when we use cc: in Incidents. The 1000+ users in our list are not typically known to everyone by their email address, but by their location.
I would like to request a functionality where we can add custom fields in any view to show as a column in incident listing for a quick reference. Use case. We have an onboarding form where we have custom field Employee start date, Equipment shipment Tracking number and would like those field to show in All Incidents, or…
Currently, the printer section is populated with printers based on discovery of the printers from client installed on the user devices. No effort is made to see if the printer is already listed in the list of printers so if a printer is shared,, it will be entered by however many users have that printer installed on their…
Currently, if I post a message, by placing it in a widget in the Homepage Designer, all of my end users can see it when they login. Unfortunately, the service agents and Administrators don't see the message because our default page when logging in is usually the Incidents page. Example. I post a message about a system…
The ability to transfer an existing Service Catalog and its whole workflow to another Servicer Provider in ESM It would be ideal to have the ability to transfer existing service catalog and its workflow to another Service Provider since it would be hard to create the catalog from scratch on another service provider…
We recently migrated from WHD. Agents are changing the 'assigned to' agent before posting comments, attaching related items, adding tasks, adding cc:, changing categories/sub-categories and changing the state.. The fact that these options are on separate tabs, agents are forgetting to go back to the 'Comments' tab to click…
We migrated from WHD and because of the lack of sub-category levels in SD, we created new categories/sub-categories and updated every incident using the new ones. I deleted the old ones, but they still appear in the list when I do 'Edit View' and search on the attribute, 'Category'. I know that I can click the 3 vertical…
I created items in the Service Catalog and highlighted them so that they appear in the Portal View. For each service there is a link that goes to the form, but there is also one that goes to the Category/Sub-Category. Users are confused, because when they click the Category/Sub-Category link it takes them to a page that…
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