Efficient way to manage the resolution SLA for VIP users. We have a couple of VIP USER groups of about 40 VIPs, but it appears that we cannot select a group from the requester field and allow the members of that group to be used to define a VIP vs. a non-VIP.
Current option is to set 40 different SLA rules to manage each VIP member. We could create a VIP Site but this would be true to the location of the VIP member. We are unable to amend departments as these are mapped with AD for user provisioning via Solarwinds Enterprise App in Azure.
Thank you, in advance, for your assistance!
