Good day, We are using the Problem management feature of Service Desk. Similar to the Incident module, we'd like to be able mention individuals in the notes / comment section. We like the mechanism to pull individuals via using mentions.
We have a bunch of managed mobile devices (mostly iOS) in which we would like to start adding the mobile app to for easy ticket creation. We currently are using SSO. Upon launching of the app they are presented with a login screen, which they would think they can enter their email and password and i it would work. But…
I would like to put out the idea of adding more rigid time intervals for when service catalog items will auto generate. For example: 1st Monday of the month.(to avoid weekend tickets) 1st Monday of the quarter. 3rd Friday of the month etc.... We have compliance based tasks that need to be generated at specific times of the…
Need more granular reporting for OS versions (like Windows 11 23H2 vs 24H1) for tracking upgrade projects
Submitting this Feature Request to request the same functionality that exists in Process Integrations to be added to the Service Request Title. We cannot use {{requester_email}} in this field. The value is always blank. It would be preferable if we could access the Requester's other attributes such as name, and userid…
GoToAssist is supported by SWSD but they have come out with a new version called GoToResolve which Isn't
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