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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Solution Catalog
It would be nice to have a Solution catalog like we have Service Catalog or Policy Catalog. Nice to be able to have users create/submit a Solution (or similar) and have it route to approvers, then after approval(s) have the request post as a solution just like the service catalog does incidents. Then have the solution be…
Make Resolution Notes Required
It would be extremely helpful if there was an option to make resolution notes required. There are many techs that resolve tickets without including any notes on what was done to resolve the issue. Aside from constantly reminding techs that this is a requirement, an option to make this a required field is the only other way…
Feature to prevent users from making a comment once ticket is already closed
PLease add the feature that prevents user from making a comment on an incident if the ticket status is already CLOSED
Service Desk Dark Mode
Please add a Dark Mode option for Service Desk please!
Obtain usable URLs for partly pre-filled Incident forms
In the same manner as Google Forms does, the SolarWinds Service Desk should allow a partially filled out (but not fully created) incident to generate a URL which can be used by others to go to a new Create Incident page where the same fields contain those same values pre-filled. This would allow better leveraging of the…
Custom reporting for actual time worked on an incident
I would like the ability to report on the actual time that an incident was worked on. Currently, there is no way to capture that. For example, an incident is created at 10:00 AM on Monday. I change the state of that incident to "On Hold" at 11:00 AM on Monday. That should stop the "clock" because the incident is placed on…
SolarWinds Discovery Agent EXE or MSI for Windows ARM based processors
I'd like to request an EXE or MSI for arm based windows processors for the Discovery agent.
Allow users to go to the the next or previous Incident from within an Incident, without having to go to the Incidents Index Page first.
After selecting an Incident from the Incidents Index Page, allow the user to access the next or prior incident without having to go back to the Index Page.
Ability to relate other assets to tickets from the related tab or during ticket creation.
Currently you are able to relate assets from other assets in the assets record on solar winds, however when you navigate to the ticket there is no way to tell which asset you have selected. Additionally there is no way to relate an asset to a ticket from the ticket itself.
We need a way to cc: multiple users without typing in each email address individually.
I have the list of email addresses and I just want to copy and paste them in to the cc: field. At the moment, I would have to type the names or email addresses in individually. We were able to do this in WHD.