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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Reminders for Task Items
We would like to have reminders setup for task items when tasks are overdue. Tasks are not seen in the incident Queues where we do most of the work. We need to be able to see the tasks so that they are not forgotten.
Create a "Reminder" in Processes
It would be nice if we could create a reminder in processes. I'm thinking mostly for changes, but I'm sure it could be used in other places as well. For example, we often push our changes to a test group and then leave it alone for a while before pushing it to all users. This is easy to forget about, though. So it would be…
My Tasks Change Content
Dear Dev Team, We would like to request reverting to the previous interface for 'My Tasks' as seen under the approver’s access. Please see below the before and after pictures. before: current view: As you can see, the current view is not readable. Also, may we request to view the details of request in my task?
Tickets forwarded/submitted via email forward should use the original sender not the tech forwarding the email in
Techs regularly receive emails that should be tickets, instead of rejecting the email and directing them to the service portal the tech forwards the email in to the auto ticket generating email account however it would be nice if that process would scrape the email and see that it is a forward and set the requester to the…
Asset Tag too long for and ability to customize the auto populate feature
Could you help us populate the shorter asset tag created in asset management? It's currently too long, and we need to use a shorter name for our computers. Thanks!
New Licensed Role That Can Only Make Private Comments
Create a Licensed Role with restricted access to ticket comments (ie. Private comments only)
To send notification for task on the due date(currently only with reminder)
I would like to request an option to get notification for the task due date as it could be essential. Currently, as per Tech support its available only for reminders.
Ability to add image for scheduled requests
report schedule does not currently have the capability to add images, allow the ability to add images.
Code view in an incident / incident reply
It would be amazing if there was a great way to make it very easy to format text in an incident or reply. The idea would be to make it look completely different so it doesn't blend it, maybe boxing it out itself. There may be a way to do this, but currently, I don't see a good way.
Service Request - Timed 'Wait' process
It could be helpful to have an option to add a "Wait" in the process in Service Requests. Adding a Wait (x amount of seconds or minutes) before next task or process could be helpful in some scenarios.