The Default Text and Help Text on Custom fields is really helpful in assisting End Users to input correct detail first time. Similar on the Subject and Description Boxes would be useful as well in capturing good information on the first submission otherwise End User just write "Issue" or "Problem" which has little context.
We have to create Custom Forms for various categories and/or Subcategories. Some have substantial overlap. It would help if we could Clone or Save As objects such as Custom Forms and Dynamic Rules.
Please update/expand 1- Power Bi connector for pulling full scope of account data 2- Data/Web API further defined, allowing data to be connected in Power Bi Desktop via Web URL. (1) I believe it would be most beneficial to all SW customers using the PBi connector, for it to pull raw data at the individual account level so…
Add dropdown option to attach related assets to change controls in process fields.
Please let us scan the asset tag of devices other than computers through the mobile app
Please create a report to see which technicians (Service Desk Agents) are available the most per day/week/month. This is for round robin ticket assignment. I would like to see how often techs are available or not available in Service Desk.
Please implement Dark Mode support for the mobile app. This would greatly enhance the user experience, especially for those using the app in low-light environments.
I would like a dashboard widget and report besides the two CSAT ones for survey results breakdown. I made a custom survey but it is 3 5star fields and a comment field. This report shouldn't be hard to make.
We have created several of our own incident views and want to name them what the default ones are. We can't delete or edit the default views. It really stinks and we mess this up everyday when having our standup meeting.
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