Workaround is agent replies to task assigned to you notification email, but seems silly agent can't send a comment like 'account created,user and pass' as a comment in the task.
Add more fields to the native PowerBI connector for integrations so we can get better reporting. Specifically Tasks data from Incidents. After expanding the task column in the incidents table, we are only seeing the task number. We would like to see more information regarding tasks such as the task owner, task open and…
Currently only able to create a role, and if one of those users is needing to perform additional responsibilities, you have to create a completely new role to incorporate what they currently do and along with the new role. There are not very many people who do more than one role but the few do not perform the same duties.
Add to options under Task and automations to be able select days and times individually and have a list of excluded holidays to follow.
Transferring attachments during a SolarWinds Service Desk (SWSD) incident-to-Jira integration is a common requirement to provide complete context for escalated issues.
Requesting the ability to upload custom icons in the Portal Designer for greater flexibility in portal customization. In a demo video, we saw icons like a key and a shield that don’t appear in the current icon dropdown. Allowing custom uploads or expanding the icon library would help align the portal’s appearance with our…
Hello Team. I have a unique situation that requires me to utilize API's from an internal application to collect information and I would like to display said information in a Widget on service desk. For example, a requester's print quota is stored in one application, i would like them to be able to see their print quota…
The current options available to customize the portal are OK, but it would be nice if there were a larger pool of icons to select from, or provide the ability to upload your own. It would also be nice to have the option of making the card background on the widgets and tiles transparent. Sometimes an image or text would…
Better Widget Customizations The portal homepage does not allow the ability to upload custom icons or logos to the custom tile buttons. The icons available are extremely limited, outdated and not consistent with today's diverse array of icons available. Also, we would like to use logos for our business where we manage…
While employees use Teams and Slack, staff who are not on-call, business product owners and other stakeholders mostly use WhatsApp. I am talking about AU/NZ and SEA. This is a growing region for SolarWinds ITSM where the ITSM presence is very low. I understand that WhatsApp may not be big in the USA, where SAmanage has…
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