Transferring attachments during a SolarWinds Service Desk (SWSD) incident-to-Jira integration is a common requirement to provide complete context for escalated issues.
Requesting the ability to upload custom icons in the Portal Designer for greater flexibility in portal customization. In a demo video, we saw icons like a key and a shield that don’t appear in the current icon dropdown. Allowing custom uploads or expanding the icon library would help align the portal’s appearance with our…
Hello Team. I have a unique situation that requires me to utilize API's from an internal application to collect information and I would like to display said information in a Widget on service desk. For example, a requester's print quota is stored in one application, i would like them to be able to see their print quota…
The current options available to customize the portal are OK, but it would be nice if there were a larger pool of icons to select from, or provide the ability to upload your own. It would also be nice to have the option of making the card background on the widgets and tiles transparent. Sometimes an image or text would…
Better Widget Customizations The portal homepage does not allow the ability to upload custom icons or logos to the custom tile buttons. The icons available are extremely limited, outdated and not consistent with today's diverse array of icons available. Also, we would like to use logos for our business where we manage…
While employees use Teams and Slack, staff who are not on-call, business product owners and other stakeholders mostly use WhatsApp. I am talking about AU/NZ and SEA. This is a growing region for SolarWinds ITSM where the ITSM presence is very low. I understand that WhatsApp may not be big in the USA, where SAmanage has…
We have a need to add a grid like parts list to a service request, which could be created with a series of text fields, however, fields cannot be reused. So this request could focus on the ability to reuse custom fields on a form or reuse input fields on a service catalog item. However, this would not be an attractive…
At the moment, Task Approval window does include the detail of the person asking for approval or the person who opened the case -- It would be nice to include that detail for approver's visibility.
When a Service Desk Agent is creating a new ticket for a Requester from the Service Desk Agent's platform view, the default form should not populate the Requester field with the Service Desk Agent's name. Can the default be set to "Not Set" instead?
As of now, queue management in Solarwinds Service Desk is non existent. It would be nice to be able to easily see who is available in the queue and who is not. It would also be great to be able to easily see how long somebody has been in available for that day and how many tickets the round robin has passed to them. In…
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