Hello community,
For specific reasons, I need Service Agents to be restricted from viewing the entire list of users. Instead, they should only be able to see a specific group/people they can assign the ticket to.
The same for the group assignment dropdown.
Currently, this is not possible, as all Service Agents can see all Users and Groups.
Example use case:
- A first-level Service Agent should be able to escalate issues to the second level without seeing the Service Agents in the third level
