For example instead of having 18 separate entries for each Teams Machine Wide Installer version, merge them all into one software name, and then when you click on that you see all computers with all versions with a column that has the version number per computer. This helps in finding computers that need to be updated.
In many of the SolarWinds Service Desk screens, the views can be customized to change column order, add filters, and add or remove columns. In the case of the Software Details screen, there are zero options available. For example, the screen shows computer name, logged in user, site, and department and date detected. I…
Hello, We have clients that are in different timezones than most of our support staff. We use service desk for support during work hours, however in some cases if there is a time zone difference we monitor for critical incidents via the mobile app on our off hours. There is no way to set a different ringtone on the phone…
Example: Be able to filter out items that have been marked as resolved.
In my team, members are supposed to spend 8h a week on the resolution of incidents that are tracked in Service Desk (not a hard rule but a general guideline). Members log in the time they spent resolving their assigned incidents with the Time Tracking functionality. We would like to have a Widget that each member can put…
Can I make a formal request to add comment fields for contracts? Basically, want to be able to add comments to a contract that we would with a ticket versus the comments field that's already there.
Add Post Options to Post As Resolved to expedite Incident Workflow. Rather than Document, Post, and then Resolve, it would be easier and quicker to Document and "Post As Resolved"
For the new quick filters functionality, it would be helpful to put a "Clear Results" to remove people selected in error without having to scroll down the list. There isn't a way to "Deselect" without going through the whole list.
We use MicroStrategy as our BI reporting tool. It would be great to be able to connect to MicroStrategy like we can with PowerBI. Our enterprise tool being MicroStrategy.
It would be nice if there was a license at a slightly cheaper price between service task user and service agent user that allows someone to still have the agent view and be able to view tickets, have tickets assigned to them, but not have all the access that a service agent user has. I tried moving a few people to service…
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