It would be great to see the Group assignment field be made available in the mobile app.
Add separate columns to reports to show which SLA (resolution or response) was breached, and the time it was breached.
For reporting purposes, customer (Persistent) is looking for the Source Column to show in the CMDB like it does for Computers and Network Discovery.
It would be great to be able to pull variables for notifications to show who has completed an approval. Currently today you are unable to do so, having this would allow users to know who has completed their approvals.
Hello! I have a project I am working on to capture the "second response time" of a ticket. After some testing I figured I could accomplish this via runbooks, API, and automation rules. I have another runbook executing in a similar way via a 5-step API runbook to relate the requester's computer to the current ticket via…
Settings > Service Desk > Notifications > Custom Notifications Please give us the ability to rename and clone custom notifications once they're created.
We have employees that are in multiple departments. It would be helpful to have the option to have SWSD automatically create departments if a user is provisioned with a department that doesn't exist in SWSD. As it stands, the users with departments that do not exist in SWSD are unable to be created, if they do not already…
Add Ability to admins\Users to manage Fields customization in the Portal View. Currently its just limited fields and can't change it.
Any chance of allowing SWSD cloud to be able to reset a higher starting value for Request ID either by customer admin or SW helpdesk by request? e.g. current Request ID 261234, new starting value to be changed to 270001. This change can be done easily in the backend db and not upsetting index so long as the starting value…
It looks like you're new here. Sign in or register to get started.