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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Ability to Update record or Stop Process when only one approver declines
Would love to see the ability to Update Record or Stop Process when only one approver declines even though we have 2 approvers listed in the approval process with approval conditions set to Only one required to approve. We really need to Close/Resolve a form once declined this would help with any lingering open tickets…
Multiple Keyword in Automation Workflow
It would be better if we able to write multiple keywords in the automation workflow condition so that single workflow should be use to perform multiple operations.
Direct Integration of alerts from Cloudwatch to SolarWInds Service Desk
It would be great if there will be a direct Integration of alerting and Incidents from AWS Cloudwatch to Service Desk. At the moment, only the Asset mgmt for AWS services is available
Text indentation when writing a Solution
Our company uses Samanage Solutions to document procedures, etc. Formatting the text seems to be somewhat limited. E.g., I am unable to find indentation in the built-in HTML editor. Buttons we can see are attached. No other options available. Please see the screenshot I attached. I would like to add buttons/functions that…
Cost Per Ticket
Our agency is in a budget conscious time, and we are attempting to share the cost of internal IT services, not just the Helpdesk, with the rest of the agency in dollars. Could you include in the Reports a cost per ticket/service request?
VIP Tag
We would like to put a tag or alert on tickets when raised by an Exec or VIP. This does not seem possible at the moment.
Turn Off Email Notifications
When The same person "requestor and assignee" creates a change, they will receive duplicate emails even after attempting to turn this setting off. Can you provide this functionality in the toggle switches under Notifications please.
Copy "Process Integration" from Service Catalog & Runbooks over to Automations
It would be great if the Process Integration option in Service Catalogs & Runbooks was available in Automations. This would add so much power to Automations.
Copy "Create Record" Automation Function to Process for Service Catalog & Runbooks
It would be great if the Create Record option in Automations was available in Process flow for Service Catalog & Runbook items VS having to use a complicated API call though the Process Integration.
Title: Add Column-Level Filters to SWSD Ticket List Views
Filtering tickets in SolarWinds Service Desk currently requires going through Edit View → Add Filter → Apply, and the filter is lost when navigating away. This slows down triage and makes simple tasks—like isolating tickets in Waiting Approval—far more time-consuming than they should be. It would greatly improve workflow…