We're excited to roll out another update for SolarWinds Service Desk, packed with improvements designed to enhance your experience and empower your teams. This release introduces a brand-new way to stay connected within the platform, the resource center, and makes our powerful 360 Reports easier than ever to access. Plus,…
This month, our latest release for SolarWinds Service Desk is focused on boosting your team’s efficiency and simplifying your most critical workflows. We're excited to introduce a powerful new integration for endpoint management, enhancements to our generative AI capabilities, and highly-requested updates that make…
Dark mode is now available in labs for SolarWinds Service Desk! This release introduces a sleek, visually comfortable interface designed to reduce eye strain and support sustained focus throughout the workday. Built with the needs of busy service desk agents in mind, dark mode helps boost comfort and…
Recently Released Strengthening the ITSM Core * Improved workflow and field mapping for alerts from SolarWinds Observability Self-Hosted and SaaS April 6 * Dark Mode August 17 * Approval Reminders May 18 * Redirect users from VA to the portal to complete ticket creation May 18 * Data Masking* Allow data unmasking in…
Recently Released Strengthening the ITSM Core Data masking for system fields November 24 Improved My Profile page January 12 Custom field data masking (Premier Plan) January 12 Custom fields searching, sorting, and filtering February 16 Migration to new email provider for better reliability, security, and better controls…
We’re excited to announce the August 17 release for SolarWinds® Service Desk, which delivers a more comfortable, manageable, and connected experience for your teams. This release includes the general availability of our top request, Dark Mode, provides managers with granular tools to drive team accountability, and breaks…
We’re excited to announce the July 20 release for SolarWinds® Service Desk, packed with enhancements designed to improve security, streamline workflows, and simplify software management. Here’s a quick rundown of what’s new and how these updates can benefit your organization. Data Masking Enhancements for a More…
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