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DameWare Remote Everywhere (DRE) Feature Requests

Recent Discussions

Add owner or user name to the DRE Console
There seems to be a recurring issue. DRE and SWSD seem to overlook the importance of the owner / user tied to a device. In Intune / Entra our devices have the owner or user field populated. If Dameware can pull information from the agent, and we have the Azure sync enabled etc., why are we not able to see an owner name?…
Make MacOS Installer not expire every 7 days
The windows installer supports the option to "not expire" but the Mac installer, although the creation of it allows selection of "not expire", does not support this. Upon creation of a Mac Installer we are forced to use a PIN during the install and this PIN expires every 7 days. Since we are using this to manage and…
User Activity Monitoring Report
Would be an awesome feature to be able to query event logs non the device and get activity as to logins/logoffs/lock and unlocking devices. We are looking at deploying a script - just would be nice to have something like this avail with base product. Thanks!
Device Tab - add IP address from Network tab
As I've started to show our team about the features of SWSD and DRE, everyone keeps giving me feedback on how it would be really nice to see the Ip address of the machine on the Device tab as well as the Network tab
Ability when searching for it to filter by last logged in user
When using the normal search method that will search by device name or customer name. Would be beneficial for it to also return results based if the last user logged in field also used to filter. The reasoning behind this is the technician knows the user that is calling or requesting assistance. Currently they have to ask…
Apply Configuration at Group Level
To summarize our meeting, we discussed 2 concerns: 1. Related to the main concern of this ticket, you noticed that: * You can configure the group's settings, but these settings are not applied when a new device is added. Moreover, there is no option to make it the default settings of each added device. Currently when you…
If a device name already exists and a new device is being registered with the same name, have the new device take over the identity of the existing device
If devices get wiped and reinstalled with the same name, when they're added to DRE there's now two entries for the same name. Having the option available to automatically merge devices with the same name would save a lot of busy work. It would also allow the use of DRE for non-persistent VDI (the agent is installed via…
Expand API to allow for scripted device management.
Currently there's no way to automate management of devices. For example searching for stale or duplicate devices and automatically cleaning them out. Creates a lot of busy work for DRE admins.
Support for UTF-8 encoding, to handle more or less all locales/text encodings
To be able to accommodate customers from all across the globe (and the app, specifically), it would be great if it could handle UTF-8 as default encoding instead of ISO-8859-1/15 (Win-1252). The reason I'm opening this request, is because, at least here in Sweden, we use a lot of umlauts, and sure.. the web app performs…
In Dispositive --> Export add 'Last Email' field
Hi, when export list of Dispositive we need to know the 'Last Email' used in the last Session. Will it be possible someday? Best Regards, Jaume