The way Solarwinds Orion is configured and designed it seems that Orion expects a single alert to tell you if a system, component, application (etc...) is in either warning or critical state (or not)
The ServiceNow integration, however, doesn't allow you to specify the criticality based on a variable (it is hard-set by dropdown when you define the action) and incident states also doesn't allow you to change the impact or urgency. Is there a way to set the impact or urgency or both by any kind of variable?