priscamor

59

Scheduling Vacation with expiration

0 views 6 comments 59 points Most recent by david_garfinkel April 2024Web Help Desk (WHD) Feature Requests

8

FAQ Report

0 views 1 comment 8 points Most recent by mixfevers May 2020Web Help Desk (WHD) Feature Requests

8

FAQ's should be able to apply to multiple Request Types

0 views 2 comments 8 points Most recent by FormerMember October 2016Web Help Desk (WHD) Feature Requests

5

Location export doesn't identify inactive locations

0 views 0 comments 5 points Most recent by priscamor February 2016Web Help Desk (WHD) Feature Requests

10

CC'd clients access to ticket information

1 view 0 comments 10 points Most recent by priscamor February 2016Web Help Desk (WHD) Feature Requests

14

Audit trail for system changes

0 views 0 comments 14 points Most recent by priscamor January 2016Web Help Desk (WHD) Feature Requests

10

Inventory count report

0 views 0 comments 10 points Most recent by priscamor December 2015Web Help Desk (WHD) Feature Requests

6

Reports for inventory counts on parts

0 views 0 comments 6 points Most recent by priscamor November 2015Web Help Desk (WHD) Feature Requests

7

Report Filter - Merged

0 views 0 comments 7 points Most recent by priscamor September 2015Web Help Desk (WHD) Feature Requests

Calendar and tech scheduling

Answered Closed 652 views 2 comments 0 points Most recent by priscamor August 2015Web Help Desk (WHD)

4

Do not allow to Close tickets

0 views 6 comments 4 points Most recent by priscamor June 2015Web Help Desk (WHD) Feature Requests

4

Scheduled Reports should have option to include Ticket numbers

1 view 0 comments 4 points Most recent by priscamor June 2015Web Help Desk (WHD) Feature Requests

Single Sign On (SSO)

Answered Closed 626 views 7 comments 0 points Most recent by priscamor June 2015Web Help Desk (WHD)

9

How to track how tickets were submitted

0 views 0 comments 9 points Most recent by priscamor June 2015Web Help Desk (WHD) Feature Requests

6

Default tech note visibility setting per request type or Tech Group

0 views 0 comments 6 points Most recent by priscamor June 2015Web Help Desk (WHD) Feature Requests

8

Report filter to identify tech that closed the ticket

0 views 2 comments 8 points Most recent by priscamor May 2015Web Help Desk (WHD) Feature Requests

8

Option to make Subject and to make Solution required

0 views 0 comments 8 points Most recent by priscamor April 2015Web Help Desk (WHD) Feature Requests

3

Report Schedules to include Work Week option

0 views 0 comments 3 points Most recent by priscamor April 2015Web Help Desk (WHD) Feature Requests

8

Reports should be able to be added to multiple Groups

0 views 0 comments 8 points Most recent by priscamor April 2015Web Help Desk (WHD) Feature Requests

6

Reports needed (closed 24hs and 120hs)

0 views 0 comments 6 points Most recent by priscamor April 2014Web Help Desk (WHD) Feature Requests

22

Exporting Surveys to cvs, xls or pdf.

0 views 1 comment 22 points Most recent by priscamor April 2014Web Help Desk (WHD) Feature Requests

7

Need a Reported By and Client field for tickets.

0 views 2 comments 7 points Most recent by priscamor March 2014Web Help Desk (WHD) Feature Requests

8

Report logic to allow Aging reports or opened more than x amount of days

0 views 0 comments 8 points Most recent by priscamor March 2014Web Help Desk (WHD) Feature Requests

8

Scheduling Survey Reports

0 views 0 comments 8 points Most recent by priscamor March 2014Web Help Desk (WHD) Feature Requests

Help! How can I make tech assignment a required field before it is resolved or closed.

Answered ✓ Closed 597 views 6 comments 0 points Most recent by priscamor February 2014Web Help Desk (WHD)

6

New ticket Assignee Field

0 views 0 comments 6 points Most recent by priscamor February 2014Web Help Desk (WHD) Feature Requests

12

Tech Assignee as a Required Field before Resolve or Closed

0 views 0 comments 12 points Most recent by priscamor February 2014Web Help Desk (WHD) Feature Requests

New Ticket assignment- can I add additional groups or the tech list?

Question Closed 80 views 0 comments 0 points Most recent by priscamor January 2014Web Help Desk (WHD)

Disabling null emails to techs

Question Closed 106 views 0 comments 0 points Most recent by priscamor January 2014Web Help Desk (WHD)

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