It would be great to have a way to not allow tickets to close unless something has been done. Making a field required will prompt at ticket creation, but we need a prompt to be triggered before a ticket closes.
priscamor, you can set a ticket custom field to be required on Close, which will prompt your clients or techs to enter something when they close a ticket.
Scott, where would I do this? I have custom fields, but there is no option to tell it to be required only at Close.
