For account requests, we need a ticket to be linked to two clients; one the requester and the other the client affected. Adding a custom field will not come up in the clients' ticket history view.
Adding a custom field will not come up in the clients' ticket history view.
Yes, it can be visible to the client. You make the custom field "visible" for clients in the custom field settings. Something will actually need to be entered into the custom field for it to show in the client history.
I am not looking for it to be visible to the client. I want it to show in the client's ticket history, as an actual ticket number that was resolved on their behalf.
