Comments
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Scott, where would I do this? I have custom fields, but there is no option to tell it to be required only at Close.
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Please note that although Solarwinds added an Export option for FAQ's, if you use coding that the tags show up in the output which is not ideal.
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Is there still no way to insert an inline image without having to host?
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The links aren't working.
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Importing TSV is not enough. The import is not always 100% accurately transferred into excel, causing waste of time.
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You can't do it for multiple clients though; you'd have to do it for each individual client???
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Thank you Henazo. I will discuss your idea with my team.
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I am not looking for it to be visible to the client. I want it to show in the client's ticket history, as an actual ticket number that was resolved on their behalf.
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Thank you!
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Sounds like a great work around; yet still a workaround.
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You are my favorite, ScottRich! Now, is there a way to apply that to only one request type?
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I did- http://thwack.solarwinds.com/ideas/3364
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On a shared computer or kiosk, that is not necessarily true.
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I like the idea, I had a rule where it would email the helpdesk manager if it was closed without a tech assigned; i added to also change back to open. I did attempt a test ticket in your demo database and the rule didn't work. I'm hoping mine does.
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Thank you!
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Thank you for your response. I really do appreciate it.
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I created one http://thwack.solarwinds.com/ideas/3363
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It would be great to export to excel or csv, even pdf.
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Maybe I am using the wrong terminology. We want to switch to having staff within the network to not have to login. If this is possible, when on a shared computer, a learner will just launch webhelpdesk but we want to ensure that prior to creating a ticket, they verify the login credentials.