priscamor

Scott, where would I do this? I have custom fields, but there is no option to tell it to be required only at Close.

Please note that although Solarwinds added an Export option for FAQ's, if you use coding that the tags show up in the output which is not ideal.

Is there still no way to insert an inline image without having to host?

The links aren't working.

Importing TSV is not enough. The import is not always 100% accurately transferred into excel, causing waste of time.

You can't do it for multiple clients though; you'd have to do it for each individual client???

Thank you Henazo. I will discuss your idea with my team.

I am not looking for it to be visible to the client. I want it to show in the client's ticket history, as an actual ticket number that was resolved on their behalf.

Thank you!

Sounds like a great work around; yet still a workaround.

You are my favorite, ScottRich! Now, is there a way to apply that to only one request type?

I did- http://thwack.solarwinds.com/ideas/3364

On a shared computer or kiosk, that is not necessarily true.

I like the idea, I had a rule where it would email the helpdesk manager if it was closed without a tech assigned; i added to also change back to open. I did attempt a test ticket in your demo database and the rule didn't work. I'm hoping mine does.

Thank you!

Thank you for your response. I really do appreciate it.

I created one http://thwack.solarwinds.com/ideas/3363

It would be great to export to excel or csv, even pdf.

Maybe I am using the wrong terminology. We want to switch to having staff within the network to not have to login. If this is possible, when on a shared computer, a learner will just launch webhelpdesk but we want to ensure that prior to creating a ticket, they verify the login credentials.