lumber · Senior Director of IT · ✭✭✭

• Activity
• Posts7
• Comments

Discussions

• 2

  Up
  Do not default assign to on Admin/Service Desk user Incidents

  12 views 0 comments 2 points Started by lumber May 7 SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Virtual Agent on Landing Page

  21 views 0 comments 3 points Most recent by lumber November 2025SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Organization Landing Page Search across Portals (ESM)

  11 views 0 comments 4 points Most recent by lumber November 2025SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  Consistent naming of Knowledge vs. Solution

  11 views 0 comments 3 points Most recent by lumber November 2025SolarWinds Service Desk (SWSD) Feature Requests
• Can you require a field such as "Due At" to be filled in when an incident moves to a specific state such as "Awaiting User Input"?

  Answered 20 views 1 comment 0 points Most recent by michael.clark September 2025SolarWinds Service Desk (SWSD)
• 4

  Up
  Create a custom field for 'department' that can be used on forms that is based off of the department data already in Service Desk that is used on users, and assets.

  0 views 0 comments 4 points Most recent by lumber July 2025SolarWinds Service Desk (SWSD) Feature Requests
• 5

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  Allow customers to brand the Microsoft Teams Chatbot for Service Desk.

  0 views 0 comments 5 points Most recent by lumber July 2025SolarWinds Service Desk (SWSD) Feature Requests