ShamChauthani

The NCM win32 console allows you to export the reports into various formats. Once you open a report click on File > Export and you will see a list of formats supported for export .

Can you try the followingselect PercentFreeSpace from Win32_PerfFormattedData_PerfDisk_LogicalDisk WHERE Name = "F:\\Archive\\2009\\Q3"

Your query should return the lock count as a result (singular value). This would be used as the stats value for the monitor which you can use to put thresholds on as you described.

I would suggest opening a support ticket as it does not look like something we can work out in the forum.

 IP Address of the device should be imported into the AgentIP column. So if you select AgentIP as the column header from the drop down NCM will pick it up.

In the customer Portal if you click on Download You Software link, you should see a download link for Orion NCM v5. Download that copy and you should get the 5.1 bits. I realize that the version numbers are causing some confusion, but the operations team is working on fixing this.

Correct, assumption is that the certificate you are trying to verify is "installed" on the APM poller.

You are on the right track. Now that you have the proper EnableCommand you will need to specify the right enable password. To do this you can double click on the device in the NCM console. This will bring up the Node properties on the right hand pane. In the node properties there is a section for Login Info. Make sure you…

According to the session trace it looks like after the credentials were entered the username: prompt was presented by the device. Normally this prompt comes up if the credentials were not correct. Can you confirm the credentials being passed are valid. The username seems to be rim and I assume you removed the password, so…

You could do it but it is a bit tricky. The reason IE does not prompt for the credentials is because your logged in account (in windows) has enough permissions to log you in. If you want to be prompted for the credential and not log in with your currently logged on user window credential then you will need to restrict…

Microsoft Dynamics publishes stats as Performance Counters. You may want to look at those to see what you would like to monitor in APM. Here is a link to the CRM modules performance counters and recommendation from Microsoft about which of those counters should be monitored. AX will have similar counters. Once you create…

APM creates an event every time the state for an application changes between any of the following states... Unknown, Up, Down, Not Licensed, Warning and Critical So because the applications are going from Warning/Critical to Up state it enters that as an event.

We verified that this issue is related to the permissions for the account whose context the process is run under. There are 2 ways to resolve the issue 1. Run the SysLog viewer service under the context of a user that has permissions to the Cirrus DB 2. Modify the connection parameter in Cirrus to use SQL Authentication.…

 ceclark, What is the TS ticket number for the issue you submitted. I will follow up with the TS rep. Thanks

 How did you try to personalize the Inventory page? The 5.0 RTM bits don't have the personalize button on the Inventory tab. It seems that you may have a bad installation, can you post a screenshot. We will probably need to open a support ticket for this so we can diagnose this further.

We are actively investigating this issue. Could you please open a support case as well so we can keep you updated on the progress we are making. Also please be sure to submit the diagnostics.

Check out the printer MIB to get more detailed list of stats you can pull from the devices (most vendors) that support this MIB.

I just looked up the the PhysicalDisk class on one of my test machines and found that as long as you are using the PerfFormattedData class then you should get the "cooked" values in milliseconds. On most of my tests I saw that values to be 0. On the machine where you are getting those values, could you run WBEMTEST and run…

Just to be very clear, not everyone will run into this issue. This issue is related to NCM Integration Module being installed on the same box as APM. So unless you have NCM integration module installed on the APM box you should not see this issue.

This link may help with information about how to set it up

I can assure you that this is something that our DEV team is actively thinking about. As you can imagine it is a slightly tougher nut to crack but we are exploring options.

 Could you please create a support ticket and reference this post so we can work with you on identifying the issue.

In order to expedite the process, can you collect the diagnostics and send it in to support (referencing the ticket 108857).

Please open a support ticket.. They have a way to clear your Admin password.

Are you trying to identify rogue processes (I am assuming when you say application you mean actual win32 process). i.e. there are processes that should not be running (good state) but if they are running then there is a problem?

 It would help greatly if we can look at the DB to see what could be causing this issue. Would you please create a ticket with support and provide them backup of your NCM DB. Also please provide information about what configurations you are looking at specifically. Also another thing to check, were the configurations you…

The OID used by NCM to request the config through SNMP is exposed in the Cisco MIBs. So this is only available on Cisco. Do you have the OID that Cabletron uses to request configs?

Have you installed the NCM 5.5 version on the server as well (screenshot is from the Orion Integration Module). If so are you able to connect to the NCM website? You may need to collect the diagnostic and open a support ticket for this.

You should be able to build a template for Enterprise Vault 2007 by using the APM Windows Service Monitor functionality. In the documentation there is a step by step example of how to build your own template that includes the use of service monitors. HTH

Could it be a firewall blocking access to that port?